Sales Operations Analyst

Sales Operations Analyst – Entitlement Focus

Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to predict, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ over 500 risk professionals in the Americas, EMEA, and the Asia Pacific and serve over 900 customers across six continents. Innovative risk technology, a customer success mindset, and employee-first belief make Riskonnect a sought-after place to work.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Opportunity

Riskonnect is looking for a talented Sales Operations Analyst to support the needs of our Sales Operations team.  This role works closely with Sales Operations, Sales and Finance to manage and maintain critical business processes and data.  This role requires great attention to detail and successful candidates must be able to work independently in a fast-paced environment.

Responsibilities:

• Report and update client entitlement records including but not limited to; contracted storage and usage, registered and contracted users.

• Sales Operations activities to support all stages of the sales cycle including preparing Opportunities, sales quotes, contracts and facilitation of contract execution.

• Maintain license inventory and associated analytics, including monthly reporting and reconciliations

• Collaborate and maintain sales process guides and related training documentation
• Key participant in driving sales team readiness
• Identify process issues and recommend solutions with corresponding communication plans.
• Works directly with Sales Team and leadership to support efficient and effective execution of sales process
• Facilitate Client onboarding and offboarding activities
• Carefully analyses and interprets contracts for extraction of key data points, while understanding how the business will use the data to make decisions with customers or for the business in general.
• Responsible for analysis and reporting of contract related data in an on-going effort to increase efficiency of business operations
• Facilitates and executes modifications to active contracts, including amendments, renewals, subscription orders, project change orders, terminations, etc.
• Monitor and action contracts through various stages of contract lifecycle
• Develop analysis to be leveraged for business growth opportunities
• Identify process issues and recommend solutions with corresponding communication plans.
• Participate in training team members as needed
• Manage multiple projects simultaneously
• Support CRM initiatives
• Perform other job-related duties as assigned

Position Requirements:

• Bachelor's degree preferred.
• 2+ years of contract administration, contract management or other relevant experience supporting sales/legal organizations
• 1+ year experience working with Salesforce CRM and CPQ
• Advanced working knowledge of Microsoft Office products required
• Outstanding critical thinking, process improvement, and analytical skills
• Strong communication skills and attention to detail.
• Strong technical skills.
• Well-organized and hard-working, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure
• Ability to quickly adjust to changing priorities, comfortable navigating ambiguity and championing change

PHYSICAL DEMANDS

Physical Requirements: While performing the duties of this position, the employee must regularly talk or hear. The employee often must use hands or fingers, handle or feel objects, tools, or controls. The employee must occasionally stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

Work is performed primarily in office in an open-concept, collaborative cubical setting or separate office. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will have to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will have the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.