Team Manager – Healthcare

5 days ago

San Fernando, Central Luzon, Philippines E-Solutions Full time ₱360,000 - ₱540,000 per year

Location:
Clark, Pampanga | Onsite

Schedule:
Night shift

Salary:
Php 45,000 plus

Key Responsibilities:

  • Leadership & Team Management
    :

Lead, coach, and develop a team of customer service professionals in the healthcare domain. Drive employee engagement, manage team performance, and foster a culture of accountability and continuous improvement.

  • Operational Delivery
    :

Monitor and manage daily operations to ensure performance against key KPIs (productivity, quality, compliance, attendance, shrinkage, and attrition). Ensure process adherence and SLA compliance.

  • Quality & Compliance
    :

Maintain a strong focus on quality and regulatory compliance. Ensure all team members follow healthcare-related guidelines and protocols.

  • Coaching & Development
    :

Provide regular feedback, training, and growth opportunities to team members. Conduct performance reviews, identify skill gaps, and drive learning initiatives.

  • Stakeholder Management
    :

Collaborate closely with internal stakeholders and external clients to ensure alignment on goals, expectations, and delivery standards.

Must-Have Qualifications:

  • 2–3+ years of leadership or people management experience (preferably in a BPO healthcare setting)
  • Solid understanding of healthcare domain processes (eligibility & benefits, claims, provider services, Revenue Cycle Management)
  • Proven track record in operational performance management (KPI tracking, shrinkage/attrition control, compliance management)
  • Strong coaching and mentoring skills
  • High attention to quality standards and compliance protocols

Nice-to-Have Qualifications:

  • Experience in line of business (LOB) startup or transition environments
  • Strong analytical and problem-solving abilities
  • Adaptability to change management and fast-paced environments
  • Excellent communication and influence skills at all levels
  • Strong collaboration and relationship-building abilities

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