Assistant General Manager

5 days ago

Antipolo City, Calabarzon, Philippines One Food Group Full time ₱900,000 - ₱1,200,000 per year

Job Description:

Support in Overall Store Operations:

  • Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
  • Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.

Customer Satisfaction:

  • Address and resolve customer complaints and feedback in a timely and effective manner.
  • Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.

People Development:

  • Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.
  • Assist in conducting performance evaluations and providing feedback and coaching to team members.
  • Help foster a positive and productive work environment.

Sales and Profitability Targets:

  • Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.
  • Contribute to financial management, including monitoring expenses and implementing cost-control measures.
  • Marketing and Promotional Strategies:
  • Assist in executing marketing plans and promotional activities developed by the RGM.
  • Participate in organizing and implementing store events and promotions to drive customer engagement and sales.

Financial Management:

  • Help manage store financials, including cash handling, inventory management, and expense tracking.
  • Assist in preparing financial reports and analyzing performance data to support decision-making.

Crisis Management:

  • Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.
  • Act as a point of contact for resolving operational problems and ensuring continuity of service.
  • Standards and Compliance:
  • Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
  • Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.

Store Events and Activities:

  • Assist in planning and executing in-store events, promotions, and activities.
  • Collaborate with the GM and other departments to ensure successful implementation of events and activities.

Job Qualification:

  • Previous experience in a supervisory or managerial role within a restaurant or hospitality setting.
  • Strong understanding of restaurant operations, customer service, and financial management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage and motivate a team effectively.
  • Proficiency in using point-of-sale systems and handling financial transactions.
  • Knowledge of health, safety, and sanitation regulations.

Education:

  • Associate's or Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).

Work Environment:

  • Fast-paced restaurant environment requiring frequent interaction with staff and customers.

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