Process Expert

5 days ago

Manila, National Capital Region, Philippines A.P. Moller - Maersk Full time ₱30,000 - ₱120,000 per year

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities:

  • To ensure zero error by making no errors at all while processing the transport document instructions.

  • To ensure zero number of documents and amendments waiting in the queue by ensuring prioritization bills and FIFO (first in first out) process in Solar queue.

  • To ensure all communication messages assigned are handled in general within 24 running hours with focus on urgent issues prioritization.

  • To ensure knowledge is shared and team spirit is maintained above individual interests.

  • Timely processing of manual tasks within the timeframe agreed by team.

Skills and Competencies:

  • Excellent communication and customer service skills

  • Demonstrates strong communication capabilities in an international environment.

  • End-to-end export documentation (Ocean)

  • Strong time management to complete tasks on time

  • A proactive attitude to foresee irregularities and propose alternative solutions.

  • Ability to work under pressure to cope with periods of high workload and tight timelines.

  • Willingness to work overtime to meet deadlines when required.

  • Willing to work in morning/mid/graveyard shift.

Preferred Educational Background / Work Experience:

  • Work experience in international logistics or freight forwarding is preferred but not required.

  • 2-3 years background in logistics, shipping and supply chain management industry.

  • Amenable to work in all kinds of shifts specially in graveyard and work in a hybrid working arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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