Cca3

BASIC FUNCTIONS: Takes and handles customers orders onlineHandles multiple accounts Answers customer concernsSchedules an appointmentSet-up/Activates customers accountConfirms and verifies customers account. Answers customer inquiriesProvides general information Will do message handlingBook a reservationCOMPETENCIES NEEDED: Excellent in oral and written...

BASIC FUNCTIONS: Submit prescreened allied health candidates providers to designated Client staffing specialist within forty-eight (48) hours. Needs to be very comfortable speaking to Therapists and should be able to handle  pressure and compose self when talking to providers, while maintaining high level of accuracy and detail of work. Provide...

BASIC FUNCTIONS:INBOUND AGENTS Takes inbound calls about productinquiries. Perform callback/outbound calls Provide email and chat support for DocuWalk customers. Answers customer inquiries on how to Provides general informationKEY RESULT AREAS: Attendance QA FRT/Chat FRT/Email Behavior AHTCOMPETENCIES NEEDED: Excellent in oral and written communication...

BASIC FUNCTIONS: Takes and handles customers' orders onlineHandles multiple LOB Calls/Email/ChatAnswers customer concernsSet-up/Activates customer's accountConfirms and verifies customer's account. Answers customer inquiriesProvides general information Will do message handlingCOMPETENCIES NEEDED: Excellent in oral and written communication skillsAbility to...

BASIC FUNCTIONS: - Take in outbound/inbound calls- Email supportKEY RESULT AREAS:- Conversions- QA- Attendance- Schedule AdherenceCOMPETENCIES NEEDED: - Average to excellent in communication- Comprehension and listening skills- Ability to multitask, should be flexible, knows basic keyboard shortcuts.- Average to excellent typing skills and...

BASIC FUNCTIONS: Agents will take inbound calls, Customer Service. Includes, but not limited to: Basic inquiries, cancellations, dispatching, etc. Multitask performing outbound call to look for riders and drivers.KEY RESULT AREAS: AHT, ASA, QA, Answer RateCOMPETENCIES NEEDED: Speaks very well, Neutral accent Good comprehension Can work under pressure. Must...

BASIC FUNCTIONS: Position Summary:As the Provider Relations Liaison you will be the point of contact for the therapists/providers in the homecare department. You will be responsible to effectively communicate with providers as per given timelines. You will communicate in regards to; overdue document submission to ensure we receive them as soon as...

BASIC FUNCTIONS:Team Buffer will be trained to all LOB's of the account. Will be the go-to person if someone is out for work.Recruitment Coordinator - doing sourcing and forward viable candidates for School, Home Care and Skilled Nursing FacilityHR Coordinator - process and facilitate documents needed for onboarding requirementsSchool Placement Coordinator -...

BASIC FUNCTIONS: Agents are to perform customer service and retention for the customers of their clients. The retention service is to avoid costly refunds and chargebacks by offering discounts or other promotions to customers who are planning to return or stop using the product/s. Phone/Email and Chat support is needed. Handle customer Inquiry,...

BASIC FUNCTIONS: Inbound Customer Service Minor Outbound (only if necessary based on Inbound tasks) Minimal Email Responses (Client Facing) Minimal Chat Responses (Soc.Med Platform) Minor Cross/Upsell requirementKEY RESULT AREAS: Average Handling Time Quality CSAT Customer SatisfactionCOMPETENCIES NEEDED: Speaks well, ability to build rapport. Articulate...