Cca3

BASIC FUNCTIONS: Takes and handles customers orders onlineHandles multiple accounts Answers customer concernsSchedules an appointmentSet-up/Activates customers accountConfirms and verifies customers account. Answers customer inquiriesProvides general information Will do message handlingBook a reservationCOMPETENCIES NEEDED: Excellent in oral and written...

BASIC FUNCTIONS: Inbound Customer Service Minor Outbound (only if necessary based on Inbound tasks) Minimal Email Responses (Client Facing) Minimal Chat Responses (Soc.Med Platform) Minor Cross/Upsell requirementKEY RESULT AREAS: Average Handling Time Quality CSAT Customer SatisfactionCOMPETENCIES NEEDED: Speaks well, ability to build rapport. Articulate...

BASIC FUNCTIONS: INBOUND AGENTS Answers calls and takes messages for different departments Do warm transfer to different departments Schedules, re-schedules and cancels appointments Answers medical prescription queries like I need a refill and I did not get a prescription. Agent will gather callers name, phone number and reason for calling and transfer...

BASIC FUNCTIONS: Agents will take inbound calls, Customer Service. Includes, but not limited to: Basic inquiries, cancellations, dispatching, etc. Multitask performing outbound call to look for riders and drivers.KEY RESULT AREAS: AHT, ASA, QA, Answer RateCOMPETENCIES NEEDED: Speaks very well, Neutral accent Good comprehension Can work under pressure. Must...

BASIC FUNCTIONS: Submit prescreened allied health candidates providers to designated Client staffing specialist within forty-eight (48) hours. Needs to be very comfortable speaking to Therapists and should be able to handle  pressure and compose self when talking to providers, while maintaining high level of accuracy and detail of work. Provide...

BASIC FUNCTIONS:INBOUND AGENTS Takes inbound calls about productinquiries. Perform callback/outbound calls Provide email and chat support for DocuWalk customers. Answers customer inquiries on how to Provides general informationKEY RESULT AREAS: Attendance QA FRT/Chat FRT/Email Behavior AHTCOMPETENCIES NEEDED: Excellent in oral and written communication...

BASIC FUNCTIONS: Agents will take inbound calls, Customer Service. Multitask performing Email Support and Social Media support as well.KEY RESULT AREAS: AHT, Response time, FCRCOMPETENCIES NEEDED: Speaks well, Neutral accent Can work under pressure. Must be willing to work in a high productivity  environment. QUALIFICATIONS: Spontaneous and conversant....

BASIC FUNCTIONS: Takes and handles customers' orders onlineHandles multiple LOB Calls/Email/ChatAnswers customer concernsSet-up/Activates customer's accountConfirms and verifies customer's account. Answers customer inquiriesProvides general information Will do message handlingCOMPETENCIES NEEDED: Excellent in oral and written communication skillsAbility to...

BASIC FUNCTIONS: - Take in outbound/inbound calls- Email supportKEY RESULT AREAS:- Conversions- QA- Attendance- Schedule AdherenceCOMPETENCIES NEEDED: - Average to excellent in communication- Comprehension and listening skills- Ability to multitask, should be flexible, knows basic keyboard shortcuts.- Average to excellent typing skills and...

BASIC FUNCTIONS: Position Summary:As the Provider Relations Liaison you will be the point of contact for the therapists/providers in the homecare department. You will be responsible to effectively communicate with providers as per given timelines. You will communicate in regards to; overdue document submission to ensure we receive them as soon as...