FIXED ACCESS NETWORK ENGINEER for BGC Taguig area

5 days ago

Taguig, National Capital Region, Philippines ETT Wokforce Management Service,Inc Full time ₱900,000 - ₱1,200,000 per year
Job Description

DUTIES AND RESPONSIBILITIES:

The successful candidate will utilize his/ her advance knowledge of telecommunications and excellent customer service skills in this position to:

  • Provide technical support service to customers independently or jointly with a technical support team.
  • Develop the technical solution and issue the design documents: HDL, LLD;
  • Provide detailed information on how to set up, configure, and upgrade Access Network Products.
  • Pre-sales support for testing, bidding or holding workshops in the field of Fixed Access Network;
  • Track and solve all technical issues appeared during the testing/workshop/bidding activities, provide to the customer the necessary technical support and suggestions, keep good cooperation with customer, workshop attending if required;
  • Troubleshoot hardware and software issues and identify network/ applications issues;
  • Use various department tools, technical knowledge, lab equipment and on-line resources for providing the technical solution to customer.
Qualifications
  • Technical degree;
  • High- level English;
  • Familiarity with the following products or solutions: DSLAM, MSAN, OLT, MxU, FTTX, GPON, xDSL, management and monitoring systems (U2000);
  • Strong customer service experience, technical support and troubleshooting skills;
  • Minimum of 1 year of telecommunications customer service/ technical support experience;
  • CCNA qualification is mandatory;
  • Capable of taking initiative to identify, resolve problems and improve work environment;
  • Ability to work on multiple tasks at the same time and prioritize them accordingly;
  • Good spirit and adaptability;
  • Ability to work in a fast paced and dynamic environment.

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