Application Consultant, SAP S/4 Hana

18 hours ago

Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱1 - ₱2 per year

Hybrid- Ortigas, Pasig City

What is the Job all about?

This role belongs to a team focused on supporting our business users in the day-by-day operations within the Application Area of SAP Customer & Service Solutions, solving the medium-to-high complexity tickets and contributing to related projects.

This role will report to the head of IS Customer & Service Solutions within IS Sales, Marketing & Service Solutions responsible for worldwide solutions, resources, and skills.

Your main responsibilities:

  • Application Support: Provide second-line support and troubleshooting for application-related issues. Assist users in resolving issues and improving their understanding of the applications.
  • Ticket Analysis: Analyse and resolve tickets efficiently and thoroughly, ensuring prompt responses to user inquiries and system alerts.

  • Training: Responsible for the Level 1 and 2 training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system Develop and deliver training for users to enhance their efficiency and maximize application benefits. Focus on security and stability improvements.

  • Project Support: Manage and contribute to projects that align with defined domains, ensuring successful implementation and integration of solutions, with support from Senior Consultants.

  • Process Ownership and Improvement: Own and refine business processes within the application scope. Identify opportunities for process enhancements and implement best practices.

Your background:

  • Bachelor's degree in business administration, sales or related field
  • Minimum 2 years of relative experience.
  • 2-3 years of experience in Customer support within Incident Handling process
  • Experience within customer support and IT problem solving
  • Relevant experience should come from similar sales organizations or consultancy firms, with a proven track record of documented success
  • Hands-on Experience with the SAP C4C, S4HANA Service or SAP FSM in the following areas
  • Organizational Structure (e.g. Sales Org., Sales Office, Sales Group etc.)
  • Service order Handling
  • Ticket management (C4C)
  • Field Service Management (FSM)
  • Billing Handling
  • Pricing Procedures
  • Knowledge of other SAP modules (ie. CRM, CS, SD, LE, C4C, FSM) is an advantage

What's in it for you?

Whether it's developing skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

  • Development opportunities in an international environment
  • People and value-focused organization culture
  • Social, team and sport events
  • Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

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