
Quality Analyst| Bulacan
2 days ago
Job Description
*About TaskUs:*
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
*What We Offer:*
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a
Quality Analyst
do? Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes.
Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes. Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients' complaints are resolved in a timely manner and avoided in the future.
As a Quality Analyst, You Will
- Prepare weekly and monthly reports on the quality of Teammates' performance;
- Identify potential quality issues per a defined process and escalate ongoing quality issues to management;
- Verify implemented solutions or fixes to ongoing quality issues;
- Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders; and
- Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.
Do you have what it takes to become a
Quality Analyst
?
Requirements
- Knowledge of customer service practices within and/or beyond the BPO space.
- Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
- Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
- Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
- Background in conducting research and analytics, backed by advanced computer proficiency.
- Experience in mediation and conflict resolution techniques.
*How We Partner To Protect You:*
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
*DEI:*
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
Req Id: R_2510_13623
Posted At: Wed Oct :00:00 GMT+0000 (Coordinated Universal Time)
-
QA Analyst
2 weeks ago
Meycauayan, Central Luzon, Philippines IQ Packaging & Logistics Inc. Full time ₱240,000 - ₱600,000 per yearEstablishing quality standards through quality inspectionsConducts quality assurance compliance audits of products and processCoordinates with Logistic & Operations for processAssure that all products are built to the excellent standard qualityWork with team members to maximize productivity and efficiencyFollow all safety rules and requirementsPerforms...
-
Record to Report Analyst
2 days ago
Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per yearRecord to Report Analyst (Night Shift)POSITION SNAPSHOTLocation: Meycauayan, Bulacan,Nestlé Business Services AOA, Inc.Bulacan, Central LuzonAnalysis & Reporting (Accounting)Full timeBachelor's Degree1+ year of experience POSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a...
-
Quality Assurance Assistant
4 days ago
Meycauayan, Central Luzon, Philippines UpSkill MNL Full time ₱192,000 per yearJob Description:Responsible for routine spot-inspectionMonitoring of quality assessment jobs from preparation of raw materials to dispatching of baked productsJob Qualifications:Good oral and written communication skillsKnowledgeable at Microsoft word and excel - Computer LiterateKeen to detailsShould live near the areaWilling to accept additional...
-
Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per yearBusiness Orders Administration AnalystSNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé BusinessFull-timeBachelor's Degree1+ year of experiencePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing...
-
Record to Report Analyst
2 days ago
Meycauayan, Central Luzon, Philippines Nestlé Full time $104,000 - $130,878 per yearPOSITION SNAPSHOTLocation: Meycauayan, Bulacan,Nestlé Business Services AOA, Inc.Bulacan, Central LuzonAnalysis & Reporting (Accounting)Full timeBachelor's Degree1+ year of experiencePosition SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people...
-
Business Order Administration Analyst
4 days ago
Meycauayan, Central Luzon, Philippines Nestlé Full time ₱800,000 - ₱1,200,000 per year**Business Orders Administration AnalystSNAPSHOT**Location: Meycauayan, Bulacan, PHCompany: Nestlé BusinessFull-timeBachelor's Degree1+ year of experiencePosition SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of...
-
inventory analyst
2 days ago
Meycauayan, Central Luzon, Philippines IQ Packaging & Logistics Inc. Full time ₱400,000 - ₱600,000 per yearGraduate of BS Industrial EngineeringWith at least 2-3 years' experience in InventoryHas been expose in SAP-B1 software.Proficient in Microsoft offices (Ms Excel)Willing to work on a shifting schedule, during holidays and weekends if neededPreferably living around Meycauayan BulacanJob Type: Full-timeWork Location: In person
-
Quality Assurance and Control Supervisor
2 weeks ago
Meycauayan, Central Luzon, Philippines Tosen Foods Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAbout the role Tosen Foods Inc. is seeking a highly skilled and experienced Quality Assurance and Control Supervisor to join our food manufacturing facility in Meycauayan City, Bulacan. As a fulltime employee, you will play a crucial role in ensuring the quality and safety of our products, while contributing to the overall success of our growing...
-
Service Desk Analyst
4 weeks ago
Meycauayan, Central Luzon, Philippines Nestlé Full timePosition SnapshotLocation: Rockwell, Makati, PH / Meycauayan, Bulacan, PHCompany: Nestlé Business Services AOA, Inc.Full-timeA day in a life...As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and...
-
Record to Report Analyst
3 weeks ago
Meycauayan, Central Luzon, Philippines Nestlé SA Full timeA day in the lifePerform tasks applicable to specific processes (GL Recon, Bank Recon, Intra Group and Fixed Assets Accounting)Perform Accounts ReconciliationEnsure timely and accurate reporting as needed during Period-End CloseEnsure Key Performance Indicators (KPIs) are metEnsure that all issues are investigated/resolved according to the markets'...