Mass Hiring
4 days ago
Job Title: Healthcare Associate
Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City
Department: Operations
Employment Type: Full-Time
Schedule: Shifting Schedule
Start Date: SEPTEMBER 2025
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Represent the Company in a professional and courteous manner in all job-related activities with clients, patients, and referrals.
- Initiate outbound calls to qualify new leads, follow up on previous inquiries, and re-engage existing customers to drive sales opportunities for HME/DME products.
- Identify and qualify leads by gathering key information about customer needs, budget, and timelines, using this data to prioritize and target sales efforts.
- Proactively reach out to healthcare providers, doctors' offices, and facilities to introduce and promote products or services, generating new business opportunities.
- Educate potential customers on available products, pricing, and benefits, highlighting features that meet their needs.
- Assist in generating referrals from satisfied customers and medical professionals, expanding the company's customer base.
- Take inbound and outbound calls.
- Perform basic patient communication tasks including courtesy and confirmation calls.
- Establish and maintain client records and update patient demographics on file as needed.
- Update patient demographics on file as needed.
- Report equipment hazards and/or product incidents as required in compliance with Company policy.
- Complete appropriate documentation of client interactions, including reports as needed to
- physicians with regard to patient clinical progress and compliance.
- Establish and maintain accurate and complete patient and benefit records.
- Maintain record keeping so that all information is accurate and complete, document updates to client information.
- Understand and execute all product flow and order fulfillment processes.
- Maintain current product knowledge in order to deliver equipment/services and to receive/process shipments accurately and efficiently.
- Assist in obtaining missing information required to complete patient record.
- Determine correct resolution to client complaints; take corrective action, and monitor results.
- Intake information from referral sources, clients, and patients in a professional, knowledgeable, and courteous manner.
- Perform light word processing, bookkeeping, data entry, photocopying, filing or other office activities as needed.
- Prepare and secure Physician Orders or Letters of Medical Necessity (LMNs).
- Process and route patient information to the appropriate department or individual(s) in the Company.
- Reconcile and maintain patient schedules and sales orders.
- Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate records.
- Review sales orders to ensure all necessary insurance requirements
- Perform other duties as required
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Expected Start Date: 09/25/2025
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