Mass Hiring

4 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱150,000 - ₱250,000 per year

Job Title: Healthcare Associate

Location: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu City

Department: Operations

Employment Type: Full-Time

Schedule: Shifting Schedule

Start Date: SEPTEMBER 2025

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Represent the Company in a professional and courteous manner in all job-related activities with clients, patients, and referrals.
  • Initiate outbound calls to qualify new leads, follow up on previous inquiries, and re-engage existing customers to drive sales opportunities for HME/DME products.
  • Identify and qualify leads by gathering key information about customer needs, budget, and timelines, using this data to prioritize and target sales efforts.
  • Proactively reach out to healthcare providers, doctors' offices, and facilities to introduce and promote products or services, generating new business opportunities.
  • Educate potential customers on available products, pricing, and benefits, highlighting features that meet their needs.
  • Assist in generating referrals from satisfied customers and medical professionals, expanding the company's customer base.
  • Take inbound and outbound calls.
  • Perform basic patient communication tasks including courtesy and confirmation calls.
  • Establish and maintain client records and update patient demographics on file as needed.
  • Update patient demographics on file as needed.
  • Report equipment hazards and/or product incidents as required in compliance with Company policy.
  • Complete appropriate documentation of client interactions, including reports as needed to
  • physicians with regard to patient clinical progress and compliance.
  • Establish and maintain accurate and complete patient and benefit records.
  • Maintain record keeping so that all information is accurate and complete, document updates to client information.
  • Understand and execute all product flow and order fulfillment processes.
  • Maintain current product knowledge in order to deliver equipment/services and to receive/process shipments accurately and efficiently.
  • Assist in obtaining missing information required to complete patient record.
  • Determine correct resolution to client complaints; take corrective action, and monitor results.
  • Intake information from referral sources, clients, and patients in a professional, knowledgeable, and courteous manner.
  • Perform light word processing, bookkeeping, data entry, photocopying, filing or other office activities as needed.
  • Prepare and secure Physician Orders or Letters of Medical Necessity (LMNs).
  • Process and route patient information to the appropriate department or individual(s) in the Company.
  • Reconcile and maintain patient schedules and sales orders.
  • Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate records.
  • Review sales orders to ensure all necessary insurance requirements
  • Perform other duties as required

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

Expected Start Date: 09/25/2025

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