Mass Hiring

24 hours ago

Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time

About the role

We are seeking enthusiastic and customer-focused individuals to join our vibrant call centre team in Cebu As a Call Centre Agent, you will be responsible for providing exceptional customer service and supporting our clients through a range of enquiries and requests. This is a full-time position based in Cebu, Central Visayas.

What you'll be doing

  1. Handling inbound and outbound calls from customers, responding to queries and addressing their needs promptly and efficiently
  2. Providing helpful and accurate information to customers, troubleshooting issues, and escalating complex cases as needed
  3. Maintaining detailed records of customer interactions and updating customer information in our systems
  4. Adhering to call centre protocols and key performance indicators to ensure high levels of customer satisfaction
  5. Collaborating with team members to share best practices and continuously improve our service delivery

What we're looking for

  1. High school diploma or equivalent
  2. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  3. Excellent problem-solving and critical thinking skills to handle a variety of customer queries
  4. Proficiency in English, both verbal and written
  5. Basic computer skills and familiarity with customer relationship management (CRM) systems
  6. A friendly, patient, and adaptable personality to thrive in a fast-paced call centre environment

What we offer

At NEW ERA PLACEMENT AGENCY CO.', we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, you can look forward to:

  1. Comprehensive health insurance coverage
  2. Opportunities for career advancement and skill development
  3. Flexible work arrangements to promote work-life balance
  4. Team-building activities and social events to foster a strong company culture

About us

NEW ERA PLACEMENT AGENCY CO.' is a leading call centre and customer service provider, serving a diverse range of clients across various industries. With a focus on delivering exceptional customer experiences, we have established a reputation for quality and innovation. Join our dynamic team and be a part of our continued success

Apply now to become a Call Centre Agent and start your journey with NEW ERA PLACEMENT AGENCY CO.'.

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