Presales Consultant

FUNCTION OF THE DEPARTMENT & MAIN PURPOSE OF THE JOB

The Pre-Sales Consultant is responsible for helping both the Sales and Marketing team, drive them to find, win, and renew customers. They analyze the market, run focus groups and craft pitches for Sales Consultants. They serve as technology experts on their specific solution portfolio/vertical/area and may act as sales support for Sales Consultants throughout the entire sales process. The Pre-Sales Consultant actively provides assistance to internal teams.

DUTIES & RESPONSIBILITIES

Technical Duties

Primary Tasks:

• To take lead on at least one solution portfolio of the Business Management Solution on one ITG regional/satellite office.
• To attend or Initiate communication with prospective customers, partners, and partner's customers and collate detailed information to determine if their technical and business requirements is met by company's products.
• To provide an excellent solution presentation, solution demonstration, and conference events.
• To conduct PoC/PoV and create/fulfill ToR or the same for customers as necessary to complete the quote or proposal.
• Conduct and create technical and business demonstration and presentation to ITG and prospects and customers.
• Fulfill Request for Proposal (RFP) requirements in collaboration with Sales team.
• Act as an influencer to the customer to leverage on the proposed solutions to drive the closure of the opportunity.
• Able to effectively articulate technical limitation or showstoppers based on customer processes and requirements
• Present proposed solution and proposal document to customer alongside members of the sales team
• Provide support to the Sales team for upsell activity, conduct business review to support recommended solutions, usage assessment and system review.
• Deliver solutions technical training to partners, ITG employees, and for customers, if the service owner is unable to perform.
• Create System Requirement Specifications or Technical Documentation or Blueprint as needed to fulfill the sales quotation or proposal.
• Create solution presentation slides/materials by industry or by product feature and processes
• Be an expert by owning the assigned solution and the-go-to for technical knowledge and partly industry knowledge.
• Customer Focused, design an ITG product/solution based on customer's technical and business needs.
• Support and create Marketing Team's product/solution contents.

ITG Products and Solutions Research, Analysis and Problem Solving

• Monitoring and assessing technology updates and releases; Identify, access and investigates high risk, high return technologies possessing potential application within existing businesses or for creating new businesses
• Structure and produce compelling sales proposals and technical documentation outlining the business benefits to clients
• To assume responsibility for running a bid team where relevant
• Interface with the Marketing Team by producing marketing collaterals and product/solution competitor research
• Interface with the Sales Team and/or Customers by identifying the business and technical requirements.
• Interface with the implementation / project team by turning over customer requirements to ensure a smooth transition from Sales to Service Delivery.
• Create case study or customer success story in collaboration with ITG Marketing, Sales,  Service, Support and Regional Technology Office.

Internal and External Collaborations

• Gather complete needed implementation service scope of work, assumption dependencies and constraints or any other technical specifications needed to build sales  proposals from internal or external(partner) Services Team.
• Identify and assign an internal or external(partner) workforce that has corresponding skill sets to meet the customer requirement.
• Assists the Service Desk Team for support structure, service level agreements and technical support requirements.

QUALIFICATIONS:

• Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Information Management or any IT-related courses o
• Must have at least 2 years of work experience in selling business managements product, services or solutions
• OR Must have at least 2 years of Netsuite implementation experience with good communication skills
• Experienced in both small business and large enterprise applications.
• Experience in NetSuite Implementation and Configuration is preferred
• Experience in Systems Analysis and Design
• Ability to translate requirements into technical specifications/design and conducts design reviews with both user and technical personnel, strong people skills, computer literate, good communication skills and excellent customer service.
• Amenable to work 4 days onsite in Quezon City