Branch Manager

Exercises ultimate authority above all branch employees; he/she oversees and reports all aspects of the branch's operations; possess above average technical competency and quick thinking; he/she is a problem solver and troubleshooter. The Branch Manager is the conduit between the management and the branch. He/she must ensure that all guidelines and policies are satisfactorily met, including sales quotas, grooming, housekeeping, food safety, food preparation standards, and customer service metrics.

To be deployed in our BOK Regis branch in Katipunan, Quezon City

Qualifications:

• An associate's or bachelor's degree may be preferred for management in specialized fields.
• Previous work experience may qualify in place of high school diploma.
• Proven leadership skills and the ability to effectively manage others.
• Customer service oriented
• Attentive to detail
• Willing to work on shifting schedules
• Proficient computer operating systems, such as Windows or MacOS and competent with Microsoft Office applications (Word, Office, Excel, Powerpoint). Must be tech savvy and can easily learn system POS, GrabFood, & foodpanda applications.
• Must not be afraid to get his/her hands dirty
• Received a passing grade on the given BOK competency test

Duties & Responsibilities:

The branch manager is the acting head of all kitchen and cashiering duties in the branch and can work in the kitchen, or cashier when needed.

AS A BRANCH HEAD :

• Be responsible for all aspects of daily operations, including training of staff, emergency decision- making, and full interaction with the customer.
• Maintain discipline and promote efficiency among his/her subordinates in order to achieve and desired goals of the branch.
• Investigate, observe due process, and recommend corrective actions to management whenever staff violates any policies set.
• Handle and resolve customer complaints by executing commendable customer recovery procedures to address complaints and concern.
• Audit sales, change funds, inventory, and petty cash.
• Check the branch premises ensuring that all (kitchen and dining) area is safe and sanitary fordaily operations.
• Check the attendance and grooming of staff. Ensuring proper hygiene and grooming of all staff.
• Brief everyone on the targets and expectations for the day. Ensure that the staff's performancemeets the required standard of performance.
• Double-check the cash sales against the sales report before cash sales are deposited.
• always monitor/check the inventory movement and availability of the stocks and processreplenishment request for the branch needs.
• Ensure to provide accurate inventory status information for the branch's data analysis.
• Submit accurate weekly Branch Consolidation Report.
• Ensure proper storage of perishable and non-perishable supplies for organization of safetypurposes.
• Monitor and report the inventory usages and wastages.
• Create a strategic weekly schedule for better operations.
• Provide adequate product information for customer queries.
• Orients and provide training for new kitchen or cashier staff on the daily operations.
• Evaluate trainees after one month.
• Prepare daily written reports for the update of the staff from different shifts.
• Input the daily sales and expenses for the branch.
• Regularly update the management team and BOK KOREAN FRIED CHICKEN Head Office ofsituations and events needed to be reported about the branch.
• Ensure purchasing, handling, and storage of all supplies are based on BOK KOREAN FRIEDCHICKEN standards.
• Maintain the cleanliness and safety of the branch at all times
• Ensure the highest quality levels of products and hospitality.
• Ensure that the preparation and serving of all foods are based on BOK KOREAN FRIED CHICKENstandards.
• Ensure that the housekeeping schedule is strictly adhered to.
• Performance other tasks designated by the management.
• Must follow Bank Deposit Schedule provided by the management.
• Ensure the implementation of new guidelines and revisions on the standard procedure providedby BOK KOREAN FRIED CHICKEN
• Ensure staff to follow customer interaction based on BOK KOREAN FRIED CHICKEN standards
• Monitors the implementation of cash handling protocols.
• Ensure and check the quality and quantity of delivery supplies and provide rejection of delivery supplies if does not meet BOK KOREAN FRIED CHICKEN standards.
• Should report 6 times in a week or 48 total hours