IT Operations Director

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱2,000,000 - ₱2,500,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Responsibilities:

  • Analyze, articulate, implement, and maintain governance components with clarity of authority and responsibilities
  • Pursue the company and department roadmaps
  • Manage IT-related financial activities in both the business and IT functions, covering budget, cost and benefit management, and prioritization of spending
  • Optimally manage supplier and vendor relationships and contracts
  • Provide a structured approach to ensure optimal recruitment/acquisition, planning, evaluation, performance management, and development of IT operations staff
  • Ensure high-quality service support to internal and external customers by managing the support team and implementing support monitoring systems and applications
  • Ensure optimal business and operational continuity by implementing the right hardware, network, and software solutions
  • Protect enterprise information, and implement the appropriate security policies, processes, and systems
  • Manage all projects in alignment with enterprise strategy based on sound IT project management approaches
  • Initiate, plan, control, and execute projects, and close with a post-implementation review
  • Implement technology solutions that enhance the company's industry competitiveness through product and service innovations

Requirements

  • Graduate of Computer Science, Computer Engineering, Information Technology, Management of Information Systems, Communications Technology Management, or a similar course
  • At least 10 years of experience managing an IT department
  • At least 2 years of being in a Senior Manager position within IT
  • Support experience in a BPO / Call Center environment is an advantage
  • Technical proficiency and hands-on management experience in the following:
  • ERP (Preferably in Microsoft Dynamics 365 Finance & Supply Chain, Microsoft Dynamics AX, Acumatica)
  • Software Applications
  • Network Administration
  • Systems Administration
  • Database Administration
  • Cyber Security
  • Cloud Administration
  • Relevant experience in IT Disaster recovery and business continuity

Benefits
Compensation Package: Negotiable

  • 10% night differential
  • Convertible to Cash Leave Credits
  • Health Insurance with free dependents*
  • Annual Performance Appraisal

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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