Senior Director of Operations

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱2,500,000 - ₱6,000,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, D ominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun

  • HMO coverage for you and your family

  • Work flexibly with our hybrid working environment

  • Yearly Kick Off Parties with major giveaways (like the car in 2023)

  • Get recognized through our 'Value Awards'

  • Grow your career - yes, we love to promote internally

  • Do meaningful work and collaborate with the best

  • 900 promotions given each year

  • 2,700+ leadership training courses

A Glimpse into Your New Role

This leader is responsible for the overall smooth operation of outsourcing contracts with the client. In this position the incumbent will affect the actions of internal and external resources in the goal of delivering contracted services at targeted service levels. This role also often plan, direct and coordinate operations in support of a company's growth.

  • Ensure adherence to service level agreements of quality, productivity, accuracy, and any other defined metrics
  • Drive improvements in overall service levels, transactional efficiencies and cost management
  • Responsible for the execution of contractual plans for individual client programs as well as compliance to all contractual commitments
  • Responsible for maintaining performance according to established objectives, and develop or maintain internal control systems to ensure accountability

·

What You'll Bring

  • 10+ years BPO/Call Center Experience
  • Senior Level Call Center Management experience managing multiple accounts
  • De monstrated ability to lead, coach, develop effective leaders and teams Strong communication and presentation skills
  • S trong analytical and problem solving skills
  • Budgeting and financial planning skills
  • Results oriented with ability to manage change while creating a positive environment
  • Proficiency in Microsoft Office, call center applications, workforce applications, quality monitoring tools and applications, and center reporting tools and technologies
  • Thorough knowledge of call center operations
  • Flexibility to work long and irregular hours
    Open to travel as required

With a diverse global team working together, we proudly embrace and live by these shared values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.

  • Impact: Do, get it done, create impact.

  • Passion: Be positive, bring passion and energy.

  • Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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