Healthcare WFM- Assistant Manager-Resource Planning 5–7 yrs of exp in WFM in BPO

2 days ago

Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱55,000 - ₱75,000 per year

Assistant Manager - Resource Planning (WFM)

5–7 years of experience in WFM within a BPO, contact center, or similar environment.
Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys, CMS Avaya etc.)
Advanced Excel skills and familiarity with data visualization tools (Power BI, Tableau, etc.) is a plus.
Preferred Qualifications:
Experience managing a team or mentoring WFM analysts/Leads
Knowledge of forecasting methodologies and workforce modeling techniques.
Exposure to automation tools and RPA in WFM processes.
End to end knowledge of WFM (RTA, Reporting, Scheduling, Planning/Forecasting and Telephony)

Oniste work in Ortigas , night shift start asap

55k to 75k

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