Call Center Team Lead
2 days ago
Position: Team Lead - Retail (Cebu) | Onsite
Account Type: Retail
Start Date: August 15
Support Type: Voice Support
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: 24/7 coverage
Educational Requirement: Undergraduate or college graduate
Work Experience:
- Minimum of 2 years of experience as a Team Lead in any line of business, preferably in the retail sector
Responsibilities:
- Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
- Communication: Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
- Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.
- Coaching & Development: Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.
- Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.
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