CSR | Onsite | Pampanga | Day Shift | Weekends Off

Bring Care and Clarity to Every Conversation

Deliver meaningful customer support that goes beyond answers - offer empathy, accuracy, and confidence to those seeking trusted healthcare solutions every day. Enjoy a fulfilling career where your personal time truly matters. With a day shift schedule and weekends off, you'll have the freedom to recharge, pursue your passions, and spend time with loved ones. Thrive in a role that supports your growth - both in and out of the workplace.

Job Description

As a Customer Service Representative, you'll serve as the trusted point of contact for customers seeking assistance with pharmacy products, prescriptions, and health services. You'll handle inquiries with empathy and precision, ensuring every interaction promotes trust, satisfaction, and overall customer well-being.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Angeles, Pampanga

Exciting Perks Await

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 2 years of experience in customer service, preferably in a pharmacy, healthcare, or eCommerce setting
• Strong understanding of medical terminology, pharmaceutical products, and basic health protocols
• Excellent communication skills in English (verbal and written); other languages a plus
• Familiarity with CRM systems, order management platforms, and marketing tools
• Commercial mindset with the ability to identify and act on sales opportunities
• Empathy, patience, and professionalism in handling sensitive health-related inquiries
• Ability to work independently and as part of an onsite team
• Knowledge of Australian, New Zealand, and international pharmaceutical goods regulations and data privacy laws is a plus

Preferred Qualifications

• Degree or certification in Pharmacy, Nursing, Health Sciences, or Customer Service
• Background in telehealth, medical BPO, or healthcare eCommerce (any)

Your Daily Tasks

• Respond to customer inquiries via phone, email, chat, and social media regarding pharmacy products, prescriptions, and health-related concerns.
• Provide accurate information on products, dosage, side effects, and availability (non-clinical advice only).
• Assist in processing orders, returns, and dosage verifications in compliance with regulatory standards.
• Collaborate with pharmacy teams to resolve issues related to inventory, delivery, and product substitutions.
• Identify upselling and cross-selling opportunities based on customer needs and product knowledge.
• Support marketing campaigns by engaging customers with active promotions and collecting feedback.
• Maintain detailed records of customer interactions using SAPB1 and raise issues in Microsoft List.
• Escalate complex medical or compliance-related issues to marketing and QA teams using Microsoft List.
• Ensure customer satisfaction and retention through proactive follow-ups and personalized service.
• Stay updated on company products, health trends, and regulatory changes.

About the Client

Our client is a trusted Australian health and wellness company specializing in premium pharmaceutical and nutraceutical products. With a strong commitment to improving lives through science-backed formulations and sustainable practices, they've built a global reputation for quality and care. Their mission is simple yet impactful - to make everyday health accessible and reliable for all.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra