Credit & Collections Supervisor | Onsite | SM City Clark | Day Shift | Day 1 HMO

Power Collections Success for a Trusted Australian Lending Innovator

Celebrated for reshaping Australia's lending landscape through transparency, accountability, and innovation, our client continues to stand out for empowering customers who need real financial solutions. Their dedication to service excellence and ethical decision-making has earned them industry recognition and a loyal customer base. Lead with purpose in a workplace that values courage, open communication, and growth-where your collections expertise strengthens both customer outcomes and business success.

Job Description

As a Credit & Collections Supervisor, you'll oversee daily operations while providing hands-on support to ensure excellent outcomes for customers and the business. You'll coach and mentor team members, manage workflow, monitor compliance with Australian credit laws, and promote a customer-first culture rooted in transparency and ethics.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off (AU hours, semi-flexible; may change after 3 months or depending on business needs)

Salary: PHP 80,000 to PHP 120,000

Start date: February 2, 2026

Work setup: Onsite - Clark, Pampanga

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Emapta-customized laptop and peripherals
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 5 years of experience as a Collections Team Leader, ideally within financial services
• Strong understanding of Australian credit and collections legislation, including the NCCP Act, Privacy Act, and ASIC/ACCC guidelines
• Demonstrated ability to lead teams and manage end-to-end collections processes in high-volume environments
• Excellent communication, negotiation, and coaching skills
• Strong organizational and analytical skills, with the ability to assess performance and drive outcomes
• Hands-on operational approach with the ability to balance leadership duties and frontline performance delivery

Your Daily Tasks

• Actively participate in collection activities, including managing a small portfolio of accounts to remain connected with frontline operations
• Oversee day-to-day operations, including workflow allocation, queue management, and SLA adherence
• Monitor team KPIs, quality, and compliance outcomes, taking corrective action where required
• Conduct regular 1:1 meetings, feedback sessions, and team coaching
• Support onboarding, system setup, and training for new and existing team members
• Prepare and present performance and activity reports and insights to the onshore Collections Manager
• Partner with the onshore team to identify opportunities for efficiency, automation, and enhanced customer experience
• Promote a collaborative, performance-driven, and compliant team culture

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra