Inbound Sales Officer

5 days ago

Ayala Alabang, National Capital Region, Philippines Shroff International Travel care Inc. Full time

The Inbound Sales Assistant will be the first point of contact for potential customers inquiring about travel packages, flights, accommodations, and other travel-related services. You will provide exceptional customer service, respond to inquiries, and convert leads into sales while building strong customer relationships.

Key Responsibilities:

  • Respond promptly to inbound inquiries via phone, email, chat, or other communication channels.
  • Provide accurate information about travel packages, pricing, itineraries, and special promotions.
  • Address customer questions and concerns professionally and efficiently.
  • Understand customer preferences and recommend tailored travel options.
  • Upsell additional services like travel insurance, excursions, or upgraded accommodations.
  • Follow up on leads to encourage booking and ensure a smooth sales process.
  • Assist customers with booking travel packages, flights, hotels, and other services.
  • Ensure all travel arrangements align with customer needs and preferences.
  • Process payments and issue invoices or confirmations accurately.
  • Maintain detailed records of customer interactions and bookings in the CRM system.
  • Monitor and update availability for tours, flights, and accommodations.
  • Collaborate with the sales team to meet or exceed monthly sales targets.
  • Stay informed about travel trends, destinations, and current offers.
  • Share insights and suggestions for improving sales strategies.

Qualifications and Skills

  • Bachelor's degree in tourism, hospitality or related field is required
  • Previous experience in sales, customer service gained from travel agency
  • Excellent verbal and written communication skills.
  • Strong interpersonal and negotiation abilities.
  • Detail-oriented with strong organizational skills.
  • Proficient in using CRM systems and travel booking software.
  • Ability to multitask and work under pressure.
  • Passion for travel and helping others plan memorable experiences.
  • Positive attitude, with a focus on providing exceptional service.

Job Type: Full-time

Work Location: In person

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