deputy manager

6 days ago

Manila, National Capital Region, Philippines International Specialty Concepts, Inc. (ZARA) Full time ₱80,000 - ₱120,000 per year

Brand: Massimo Dutti

Position: Deputy Manager

Store Locations:

  • SM Mall of Asia (Pasay)
  • Central Square (Taguig)
  • Greenbelt 5 (Makati)
  • Rockwell (Makati)

Qualifications:
  1. Bachelor's degree in Business or a related field.
  2. 2–3 years of experience in handling store operations.
  3. Fashion retail operations experience is essential for this role.
  4. In-depth knowledge of customer service and strong leadership skills.
  5. Previous management experience is required to lead store operations effectively.
  6. Strong analytical and problem-solving skills.

A Deputy Manager supports the Manager in overseeing the day-to-day operations of the store and ensures everything runs smoothly. This role includes supervising staff, helping manage schedules, assisting with planning and decision-making, and stepping in when the Manager is unavailable. The Deputy Manager helps maintain store standards, supports team performance, and contributes to achieving sales and operational goals.

Job Description:

1. Customer Service

  • Ensure an excellent customer experience across all store areas, including the sales floor, tills, and stockroom.
  • Lead by example and ensure all teams follow brand standards for customer service.

2. Store Operations

  • Supervise day-to-day store processes to optimize operational performance.
  • Monitor adherence to company procedures and ensure operational efficiency.

3. Product & Visual Standards

  • Maintain proper store and product presentation, including windows, stockroom, and replenishment areas.
  • Ensure the brand image and visual standards are consistently met.

4. People Management

  • Evaluate store management teams to identify areas for improvement.
  • Ensure the right talent is placed in the right roles to maximize department performance.
  • Supervise a team of 10-20 staff members across all store departments.

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