Service Delivery Assistant Manager

1 week ago

Ortigas Metro Manila, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: Operations Assistant Manager - Insurance Services

Location: Cyberscape Beta, Ortigas, Pasig

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our Client, ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. Our Client, ReSource Pro, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. They have a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your Role:

As an Operations Assistant Manager - Insurance Services, you will:

  • Oversee daily back-office operations to ensure quality service, client satisfaction, and team performance.
  • Monitor client task activity and operational metrics; coach teams for continuous improvement.
  • Ensure compliance with internal policies and client-specific security standards.
  • Drive innovation, process optimization, and efficient resource planning.
  • Manage onboarding, training, performance evaluations, and development plans.
  • Build strong client relationships and support new client onboarding and reporting needs.

What You Need:

Non-negotiables:

  • Bachelor's degree
  • Minimum of 3 years' experience in operations, team leadership, or client service
  • Strong skills in coaching, performance management, and stakeholder communication
  • Proven ability to manage multiple teams or clients
  • Familiarity with back-office platforms or workflow systems

Preferred skills/experience:

  • Experience in insurance, finance, or outsourcing environments
  • Background in talent engagement and retention strategy
  • Exposure to innovation initiatives and service delivery models
  • Ability to manage operational metrics and revenue targets (e.g., $22K+ monthly)

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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