Customer Service/Commissions Assurance Specialist

Job Type: On-site | Full-time | Night Shift Schedule - 11pm to 8am

Job description:

Are you someone who thrives on problem-solving and ensuring accuracy at every step? We are looking for a Commissions Assurance Specialist who will play a pivotal role in analyzing, investigating, and resolving commission inquiries to ensure our agents and carriers receive top-notch service. This role is responsible for ensuring that agents and carriers are provided the highest quality of service when fielding questions or requests. This position requires specialized training and knowledge and regularly exercises independent judgment and discretion in carrying out the responsibilities of the role. This position will on occasion be required to generate reports by assignment.

This position requires excellent written and verbal communication skills as this position is responsible with representing themselves and the Company while independently interfacing with a large number of agents, carriers and other vendors.

Job Type: Onsite | Full time | Night Shift Schedule - 11pm-8am

Job Location: Tipolo, Mandaue

Principal Duties or Responsibilities:

• Analyzes, investigates and performs carrier commission validations.
• Responds, investigations and follows up on commission inquiries.
• Performs one-off special projects as assigned.
• Attends and participates in regularly scheduled weekly and monthly meetings.
• Performs other related projects or duties as assigned.

Decision Making:

• Must utilize independent discretion on a daily basis when managing workload and deciding which responsibilities to take care of that day.
• Must have the ability to determine when working through commission disputes when to escalate and to whom.
• Must utilize discretion when handling sensitive commission information and when communicating this information to agents or carrier partners.
• Must decide when items need to be added to regular weekly meeting agendas for group discussion/awareness.
• Must identify and communicate with carriers to find solutions to any systemic commission issues identified on the carrier side.

Communications:

• Agent initiated commission inquiries require frequent correspondence with agents and carriers via email or phone.
• Commission validation dispute submissions require frequent correspondence with the carrier, especially when a systemic commission issue has been identified.
• Internal reports sent at regular frequency (daily/weekly/monthly - depending on report) to internal teams and upper management/ownership.
• Specific external agent-specific reports sent at regular frequency to assigned agents.
• Interface with other internal departments at weekly meetings.
• Consistently interface with upper management and ownership.

Ingenuity

• Consistently work to determine areas for improvement in efficiency/scalability and determine recommendations for innovative enhancements.
• Improve workload and task tracking by developing new tools for sharing information across the members of the team.

Educational Requirements:

• Preferred: Bachelor's Degree
• Alternative: High School diploma, Associate Degree, or Vocational School training

Experiences:

• Minimum 1-2 years of experience working in commissions, accounting/finance or back office support.
• Experience working with US based teams/work schedules.
• Proficiency in Microsoft Office – including high proficiency/experience in Excel.
• Ability to quickly learn additional software/tools such as commission software (RPM), Webex, Evernote, etc.

At Uplift Global BPO, we pride ourselves on delivering exceptional service to our agents, carriers, and partners. We believe that quality and precision are at the heart of what we do, and we're looking for a Commissions Assurance Specialist to join our dynamic team

Send your resume to and tell us why you're the perfect fit for this exciting role

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• On-site parking

Application Question(s):

• How many years of experience do you have in customer service?
• Where are you currently located?
• Are you comfortable to work onsite?
• Are you comfortable working a night shift schedule?
• What is your salary expectation?
• Do you have any experiences working with US based teams/work schedules?
• When can you start?

Language:

• English (Preferred)

Work Location: In person