Sales Assistant

1 week ago

Ortigas Metro Manila, Philippines TAPServices, Inc Full time ₱300,000 - ₱450,000 per year

  1. Customer Support​

  2. Respond to customer inquiries via phone, email, and in-person in a timely and professional manner, providing information about products/services, pricing, availability, and order status.​

  3. Assist customers with order placement, modifications, and cancellations, ensuring accuracy and customer satisfaction.​

  4. Resolve minor customer complaints or escalate complex issues to the Sales Manager or Customer Service team as needed.​

  5. Sales Documentation & Data Management​

  6. Prepare and maintain sales documents, including sales orders, invoices, contracts, and quotations, ensuring compliance with company policies and procedures.​

  7. Enter and update sales data into the company's CRM (Customer Relationship Management) system or sales database, ensuring data accuracy and completeness.​

  8. Generate regular sales reports (e.g., daily, weekly, monthly sales figures, customer activity reports) for the Sales Manager to track performance and identify trends.​

  9. Sales Team Support​

  10. Coordinate with sales representatives to schedule client meetings, presentations, and follow-up calls, managing their calendars efficiently.​

  11. Assist in the preparation of sales materials, such as product brochures, presentations, and proposal documents, collaborating with the Marketing team if necessary.​

  12. Track and follow up on sales leads, ensuring that potential customers are contacted in a timely manner and that lead information is updated in the CRM system.​

  13. Administrative & Coordination Tasks​

  14. Maintain a filing system for sales records, both physical and digital, ensuring easy access and retrieval of information.​

  15. Coordinate with the Logistics team to ensure timely delivery of products to customers, tracking shipment status and resolving any delivery issues.​

  16. Assist in organizing sales events, such as trade shows, product launches, and client appreciation events, handling logistics and administrative tasks.​

  17. Prepare expense reports for sales representatives, ensuring compliance with company expense policies.​

  18. Education​

  19. A bachelor's degree in Business Administration, Marketing, or a related field is preferred.​

  20. Experience​

  21. 1-2 years of experience in a sales support, administrative, or customer service role is preferred.​

  22. Familiarity with sales processes and CRM systems (e.g., Salesforce, HubSpot) is an advantage.​

  23. Skills​

  24. Excellent verbal and written communication skills, with the ability to interact effectively with customers, sales teams, and internal departments.​

  25. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.​

  26. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create reports, spreadsheets, and presentations.​

  27. Attention to detail, with a focus on accuracy in data entry, documentation, and customer information.​

  28. Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.​

  29. Basic knowledge of [industry-specific products/services] is a plus.​

  30. Personal Attributes​

  31. Customer-oriented mindset with a passion for delivering exceptional service.​

  32. Proactive and self-motivated, with a willingness to take initiative and learn new skills.​

  33. Strong problem-solving skills, with the ability to identify issues and propose solutions.​

  34. Professional demeanor and positive attitude.​

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