IT Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines Ark One Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Location: Madrigal Business Park, Alabang, Muntinlupa City

Employment Type: Full-Time

Work Set-up: Onsite

Work Schedule: Monday-Friday, 8:00 AM to 5:00 PM

About the Role

We are looking for a motivated and versatile IT Specialist to join our team. This role is critical in ensuring smooth IT operations, supporting business applications, maintaining network and security systems, and providing both internal and external customer support. The ideal candidate is someone eager to learn, collaborative, and proactive in solving technical challenges while aligning with business priorities.

Key Responsibilities

  • Learn and apply networking, security, and business applications aligned with company priorities.
  • Install, configure, optimize, and maintain hardware, software, and applications.
  • Provide technical support including troubleshooting, repair, and performance optimization.
  • Conduct configuration tests, debugging, and corrective actions for applications and products.
  • Perform on-site and remote set-up, installation, testing, and demonstrations independently or with a team.
  • Gain proficiency in development tools such as SQL, Linux, PHP, Java, and .NET.
  • Collaborate with engineers, consultants, and developers to implement and enhance applications.
  • Support desktop, web, and mobile applications, including backend and frontend testing and maintenance.
  • Ensure compliance with protocols in customer engagements.
  • Research, share, and propose emerging technologies in automation, digital storage, and mobile solutions.
  • Utilize user feedback to improve system performance and user experience.
  • Coordinate with technology partners, service providers, vendors, and colleagues to resolve IT concerns.
  • Be available for after-office, holiday, or weekend support and accept short-term business travel when required.
  • Deliver excellent service and ensure customer satisfaction.

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
  • Professional certifications (preferred but not required): CompTIA A+/Network+/Security+, CCNA, MCSA/MCSE, ITIL Foundation.
  • Knowledge of software development tools (SQL, Linux, PHP, Java, .NET) is a plus.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Good communication and interpersonal skills with the ability to collaborate across teams.

Work Experience

  • At least 2–3 years of relevant IT experience in systems administration, network management, application support, or related fields.
  • Experience providing end-user support (hardware, software, and applications).
  • Exposure to on-site and remote IT support environments.
  • Experience coordinating with external vendors, ISPs, and service providers is an advantage.
  • Supervisory or team-lead experience is desirable but not required.

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