cs

10 hours ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time


About the job: CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts
  • Weekends Off

Responsibilities:

  • Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
  • Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
  • Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
  • Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
  • Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements:

  • Relevant years of experience: 5 years minimum BPO experience in customer service
  • Leadership experience: 4 years minimum handling a team for customer service accounts
  • Educational attainment: college grad any course
  • Amenable to work in shifting schedules.
  • Amenable to working ONSITE BGC, Taguig
  • Able to start ASAP.

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