Realtime Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

Nature Of the Account: Retail

Start Date: 15-Aug

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: Undergraduate/College Grad

Work Experience:

  • Minimum 2 years exp as RTA
  • Preferred: tools knowledge like IEX/Verint, or Genesys
  • Handles real time adherance/scheduler tools
  • Primary database: Excel (must know how to use)

Responsibilities:

  • Real-Time Monitoring: Continuously track call/chat volumes, agent availability, service level adherence, and other key performance indicators (KPIs) using real-time monitoring tools and systems.
  • Staffing and Scheduling Management: Adjust agent schedules, redistribute workloads, and manage breaks and time-off requests to ensure optimal staffing levels and adherence to schedules in response to real-time call volumes and agent availability.
  • Addressing Operational Issues: Intervene in challenging or unprofessional call situations, address system issues, and work with operations to minimize service disruptions.
  • Reporting and Analysis: Produce daily, weekly, and monthly reports on performance trends, analyze data to identify areas for improvement, and provide recommendations for enhanced efficiency and customer satisfaction.

  • BPO Operations Realtime Analyst

    4 weeks ago

    Cebu City, Central Visayas, Philippines micro1 Full time

    Job Title: BPO Operations Realtime Analyst - Cebu City (100% Onsite)Job Type: Full-TimeLocation: Cebu City (100% Onsite)ResponsibilitiesContinuously monitor call and chat volumes, agent availability, and KPI adherence using IEX, Verint, Genesys, or other real-time monitoring tools.Proactively manage agent schedules, including adjustments for breaks, time-off...

  • Real Time Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

  • BPO Operations Realtime Analyst

    3 weeks ago

    Cebu City, Philippines micro1 Full time

    Job Title: BPO Operations Realtime Analyst - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Continuously monitor call and chat volumes, agent availability, and KPI adherence using IEX, Verint, Genesys, or other real-time monitoring tools. Proactively manage agent schedules, including adjustments for breaks,...

  • Real Time Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

  • Realtime Analyst

    3 weeks ago

    Davao City, Philippines OfficePartners360 Full time

    Davao City, Philippines | Posted on 12/31/2024 Shift Schedule: 9AM-6PM EST to overlap with primary client engagements Country: Philippines Work Experience: 0-1 year Job Description RTA Roles and Responsibilities: Real-time Queue monitoring Incident tracking, logging, and escalations Check for Schedule adherence Analysis of daily MIS reports For example:...