dining server
1 day ago
Key Responsibilities:
- Greeting and Seating Customers: Welcome guests as they arrive, guide them to their tables, and provide menus.
- Taking Orders: Listen to customer orders, offer suggestions or answer questions about the menu.
- Serving Food and Drinks: Deliver food and drinks to customers in a timely manner, ensuring all orders are correct and meet quality standards.
- Ensuring Customer Satisfaction: Regularly check in with customers to ensure they are satisfied with their meal and address any concerns or issues promptly.
- Handling Payments: Present bills to customers, process payments (cash, card, etc.), and provide change if necessary.
- Maintaining Cleanliness: Keep the dining area clean by clearing dirty plates, utensils, and glasses from tables and ensuring the dining area is organized and ready for the next customers.
- Collaborating with Team Members: Work closely with the kitchen staff and other waitstaff to ensure smooth service and customer satisfaction.
- Upselling and Promoting Specials: Suggest food and drink specials to customers and upsell items like appetizers, desserts, and beverages.
- Handling Complaints: Address and resolve any customer complaints or concerns with professionalism and empathy.
Skills and Qualifications:
- Customer Service Skills: Friendly, approachable demeanor with the ability to interact positively with customers.
- Attention to Detail: Ability to remember orders accurately and manage multiple tasks.
- Communication Skills: Clear and effective verbal communication with customers, team members, and managers.
- Stamina and Physical Endurance: Ability to stand for long periods, carry heavy trays, and move quickly in a busy environment.
- Time Management: Handle multiple tables and tasks efficiently without compromising service quality.
- Team Player: Collaborate with other staff members to ensure a smooth operation.
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
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