Up to 20K Completion Bonus as CSR Fixed Term Contract in Makati

5 days ago

Makati City, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱250,000 - ₱500,000 per year

ROLE AND RESPONSIBILITIES:

  • Responsible for addressing and resolving customer inquiries, concerns, and service-related issues. This will involve identifying the specific assistance required, which may include questions about products, services, policies, or account details.
  • Provide clear and accurate information to customers, guiding them through available options and assisting in decision-making processes.
  • Coordinate with relevant teams or external partners to ensure smooth resolutions and timely follow-up to ensure customer satisfaction.
  • Play a key role in fostering positive customer experiences, ensuring their needs are met efficiently while maintaining the high standards of service.

JOB QUALIFICATIONS:

  • Proficient in English communication
  • College graduates (with or without work experience)
  • College undergraduates and high school graduates must have BPO CSR experience
  • Good English communication skills
  • Available for fixed work (40 hours per week)
  • Willing to work onsite in Makati

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