CSR - Seasonal Account | Virtual Process Only | 5K Completion Bonus
7 hours ago
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team at Nezda Technologies, Inc. This is a full-time, seasonal role based in Mandaluyong City, Metro Manila. As a CSR, you will be responsible for providing exceptional customer service through our virtual call centre platform. This is an excellent opportunity to gain experience in the customer service industry and be part of a growing technology company.
What you'll be doing
- Handle inbound customer inquiries and complaints via phone and online channels
- Provide accurate and timely information to customers
- Resolve customer issues and concerns effectively and efficiently
- Maintain detailed records of all customer interactions
What we're looking for
- At least 1 year of previous experience in a customer service or call centre role
- Excellent communication and interpersonal skills, both written and verbal
- Strong problem-solving and critical thinking abilities
- Proficient in using computer systems and various software applications
- Ability to work effectively in a team and adapt to a fast-paced environment
What we offer
At Nezda Technologies, Inc., we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer the following benefits:
- Attractive performance-based bonuses, including a 5,000 PHP completion bonus
- Comprehensive health insurance coverage
- Opportunities for career advancement and professional development
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