sap ams

3 days ago

Manila, National Capital Region, Philippines LanceSoft Inc Full time $40,000 - $60,000 per year

Role: SAP AMS Level 1 Support Analyst

Primary Goal: Act as the first point of contact for SAP end users, ensuring basic support, issue triaging, and user enablement across SAP modules.

Key Responsibilities

· User Interaction & Issue Logging:

- Receive incident and service requests

- Log tickets in ITSM tools

- Initial response within SLA

· Basic Issue Resolution:

- Handle login failures, password resets, basic navigation issues

- Assist with transactional data errors

· Ticket Routing & Prioritization:

- Assign tickets to L2/L3

- Prioritize based on impact

- Monitor and escalate if needed

· Preliminary Troubleshooting & Validation:

- Reproduce issues

- Validate master data

- Perform basic SAP GUI checks

· Knowledge Base & SOP Support:

- Refer and update SOPs and FAQs

- Contribute to knowledge base

· User Management (if authorized):

- Process or raise access requests

- Coordinate with SAP Security team

· Monitoring & Reporting:

- Prepare ticket reports

Skill Requirements

  • SAP Navigation: Proficient in SAP GUI & Fiori
  • ITIL Framework: Basic knowledge of incident/request/problem management
  • Communication Skills: Strong documentation and user interaction
  • Analytical Skills: Basic troubleshooting and issue replication
  • Process Awareness: Familiarity with SAP processes (O2C, P2P)
  • Tools: ServiceNow, SAP SolMan, Outlook, Excel, MS Teams

Job Type: Temporary

Contract length: 6 months

Application Question(s):

  • are you okay with Hybrid job ?

  • May i know your Expected Salary?

  • are you okay with 9 Months Contract Job?

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