Billing OPS TEAM LEADER

2 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱540,000 per year

Open position: Team Leader

To be assigned in: 1 NITO TOWER, Lahug Cebu city

Key Responsibilities

  • Supervise a team of 12–20 mortgage specialists
  • Track daily performance and share updates, tips, and action plans to meet SLAs
  • Foster a positive and productive team culture through coaching and recognition
  • Oversee pipeline management to ensure daily targets are achieved
  • Collaborate with cross-functional teams including Quality Assurance and Performance Management
  • Conduct regular coaching sessions and team huddles to align on goals and updates
  • Serve as a Subject Matter Expert (SME) and provide guidance on complex scenarios
  • Identify trends and share insights with leadership for process improvements
  • Develop strategies and timelines to meet operational goals
  • Train and mentor team members to enhance their skills and performance

Key Qualifications

  • Bachelor's degree preferred.
  • Minimum 2 years of experience in a supervisory role within the BPO industry.
  • Preferably with Billing experience.
  • Background in banking, finance, insurance, or US mortgage servicing is a plus
  • Proficient in Microsoft Office (especially Excel & PowerPoint)
  • Strong verbal and written communication skills
  • Confident with excellent negotiation and leadership abilities

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Total BPO Team lead experience under international set-up:
  • Active email:
  • Unemployed?

Experience:

  • BPO Team Lead : 2 years (Required)
  • BPO Billing : 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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