Service Operations Manager

7 days ago

Tarlac City, Central Luzon, Philippines Ben Edictio Corporated Full time ₱420,000 - ₱780,000 per year

This is Direct hire - Permanent role to our client -

The salary range on this post is NOT the actual Budget of our client. Salary offer depends on your skills and experience and for approval of our client's management. They may still negotiate you.

Specific position: Service Delivery Manager / Operations Manager

  • Graduate of Bachelor's Degree
  • ·Amenable to work 100% onsite in OTC Building, Antipolo, Rizal
  • Willing to work on any shift assigned & shifting/rotational schedule
  • At least 2 years of Service Delivery (Managerial level) - managing operations full customer service
  • Extensive working experience handling local credit card account/financial accounts
  • Experience in managing Financial Accounts: credit card customer service local and/or international
  • Experience managing accounts under customer service, technical support and e-commerce business model and well versed in dealing with high volume of transactions in a BPO setting.
  • Experience maintaining, developing and analysis of operational statistics.
  • Experience in managing Sales with AVAYA: Required
  • Experience maintaining, developing and analysis of operational statistics.
  • Understanding of Key Metrics and Penalty driven metrics
  • Proficiency in MS OFFICE and Google Docs
  • Project Management
  • Capacity Planning Skills
  • Training and Presentation Skills
  • Client Management and Service Delivery Skills
  • Process Documentation Knowledge: Process Documentation (SOPs) and Key Customer Related Processes (KCRP)
  • P& L and Auditing Skills
  • Quality Tools and Approaches: DMAIC, RCA, Ishikawa, Pareto, Six Sigma
  • Excellent communication and interpersonal skills.
  • _ No Attendance issues from previous employment
  • Can start ASAP

Job Types: Full-time, Permanent

Pay: Php53, Php65,000.00 per month

Application Question(s):

  • Are you willing to work 100% on-site in Tarlac?
  • Are you willing to work on any shift assigned & shifting schedule?
  • How many years of total working experience do you have in BPO Companies?
  • How many years of total working experience do you have as Service Delivery / Operations MANAGER (for BPO)? (it should be LEADERSHIP - Managerial level)
  • How many years of total working experience do you have in - managing operations full customer service of BPO Industry?
  • Do you have hands-on experience in managing the technical support?
  • Do you have hands-on experience in managing the e-commerce business model?
  • How many years of total working experience do you have in managing/handling Financial Accounts: credit card service local and/or international?
  • Do you have hands-on experience in maintaining, developing and analysis of operational statistics? SPECIFY your experience
  • How many years of total working experience do you have in Project Management?
  • SPECIFY if you have hands-on experience with the following Quality Tools and Approaches and SOFTWA: DMAIC, RCA, Ishikawa, Pareto, Six Sigma; AVAYA Software, ServiceNow
  • How much is your expected Salary? Php- basic pay/Month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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