Group Manager

24 hours ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Qualifications:

  • With 5 to 10 years in Training Manager/Senior Training Manager role within the BPO industry.

  • Proven experience in instructional design.

  • Experience in training metrics analysis and ability to link training outcomes to business performance.

  • Preferred experience in general insurance, customer service, or sales within the BPO environment.

  • Experience in handling multiple programs and sites is an advantage.

  • Strong communication skills, with experience interacting with both internal stakeholders and clients.

  • Willing to work in Iloilo City. Amenable to work from office and morning shift.

Job Description

  • Lead, coach and manage a team of training professionals, including Training Managers, Trainers and Training Coordinators.

  • Design, implement, and continuously improve training programs for new hire onboarding, upskilling and leadership development.

  • Collaborate with operations, quality, and client teams to identify training needs and align strategies with business goals.

  • Monitor and evaluate training effectiveness using data-driven methods and implement improvements as needed.

  • Manage training resources, schedules and capacity planning to ensure training readiness across all programs.

  • Ensure compliance with company standards and regulatory requirements in training content and delivery.

  • Partner with stakeholders to drive performance improvements through targeted learning interventions.

  • Support client presentations and reviews related to training performance and initiatives.

  • Stay up-to-date on industry best practices, tools, and learning technologies to enhance training programs.


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