Group Manager

1 day ago

Iloilo City, Western Visayas, Philippines WNS Full time $40,000 - $60,000 per year

Job DescriptionManages the daily operations and future growth of the process, including strategies and systems that assist team members to work toward achieving the goals of the project. Manages the day-to-day workings of his team. He provides guidance and support to his team members to meet daily as well as monthly targets.

Managing SLAs, staff development and welfare, administrative tasks. QualificationsMinimum Work Experience (in months/years): Minimum requirement of at least 3 years with relevant experience as a Deputy Manager or a minimum requirement of at least 2 years with relevant experience as a Group Manager.

Additional InformationDelivery Excellence: Understand and follow all operations and procedure related activities and tasks in order to deliver as per SLAs. Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies. Process Knowledge: Understanding of the business process and the ability to identify process gaps.

People Management: Ability to interact and build good relationships with clients and team members. Creating brainstorming activities to create innovative ideas resulting in value addition. Constructive delegation and feedback for directive support.

Leading and Engaging People: The ability to work effectively in a diverse multi-cultural environment – upwards, with reports and collaboratively across work streams – in order to engage and lead people and teams to deliver results. Client Centric Execution: Ability to deliver exactly what was promised to the client based on an absolutely clear understanding of client needs. Demonstrating fierce determination, ownership and intrinsic motivation to meet organizational goals and outcomes despite complexities and ambiguity.

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