Travel Operations

1 week ago

Cebu City, Central Visayas, Philippines My Video Producer Full time ₱360,000 - ₱420,000 per year

The business is a boutique Sydney-based agency crafting personalised, high-touch travel experiences for seasoned travelers worldwide. We also operate By Prior Arrangement, specialising in luxury Morocco travel. With two consultants and an admin manager in Sydney, growing demand means we're expanding our team in Cebu to elevate our operations and client experience.

The Opportunity

We're looking for a proactive, detail-obsessed Travel Operations & Administration Assistant to own the admin side of booking management. You'll give our Sydney team more time to consult with clients because you've got the back-end handled with precision. If you thrive in structured workflows, love organising moving parts, and enjoy seeing trips come together seamlessly, this role is for you.

What You'll Do

  • Travel & CRM Operations: Maintain client/trip data in Resworld; convert enquiries to itineraries/invoices; import PNRs from Galileo; record net costs; set tasks/reminders; send confirmations/statements/reminders; update payments and schedule supplier settlements.
  • Itinerary & Docs: Build itineraries in Travefy/Axus; upload tickets/confirmations; handle supplier special requests; share via link/PDF/app; manage pre-departure and welcome-home comms.
  • Admin & Process: Manage shared inboxes, calendars, and files (OneDrive); keep checklists/process docs updated; suggest workflow improvements.
  • Additional Support: Quote/book air, insurance, hotels, tours, cruises, transfers; process payments/refunds/changes; track client preferences/history; handle email/chat enquiries; research, data entry, and comparisons.

Tools You'll Use

Resworld, Travefy/Axus, Galileo (Travelport), supplier portals (Viator, Expedia, Bedsonline, etc.), Connecteam, OneDrive, Google Workspace/MS Office.

What You'll Bring

  • 2+ years travel ops/agency/admin; 1–2 years BPO (travel account).
  • Strong attention to detail; calm under deadlines.
  • Tech-savvy, fast learner; excellent English.
  • Proactive, resourceful, independent.
  • Nice to have: luxury/bespoke travel and multi-supplier bookings.

Why You'll Love It Here

  • Supportive, growth-focused team with real impact.
  • Industry-leading travel tech.
  • Professional development and career growth.
  • Help shape scalable processes.

How to Apply

  • Send your resume and a brief note highlighting:
  • Your experience with Resworld, Travefy/Axus, and Galileo (or similar tools)
  • A complex booking or itinerary you've coordinated and what made it successful

We can't wait to meet someone who loves turning great travel plans into flawless trips.

Apply now and help us deliver unforgettable journeys

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Paid training
  • Pay raise

Work Location: In person

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