Sr Tech Svc Desk

What success looks like in this role:With guidance, performs routine support duties, including:o Assisting with first line user support by guiding users through the necessary steps to restore functionality,o Troubleshooting hardware, software and connectivity issues using remote access toolso Escalating complex issues to 2nd and 3rd level resolver teams,...

What success looks like in this role: • With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver...

What success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support to end-users.Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.Monitor ticket queues and ensure SLAs and KPIs are consistently met.Provide guidance and mentorship to team...

What success looks like in this role: • Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network...

What success looks like in this role: • Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including: oSupporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and oAssisting with resolution of Issues with network connectivity,...

What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other...

What success looks like in this role: Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.Typically provides technical support for external customers.Applies basic diagnostic techniques to identify problems, investigate causes and recommend...

What success looks like in this role: ]You will be successful in this role if you have:High School diploma or GED requiredGenerally, less than 1 years' experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical...

Position Details Title: Service desk Reports to: IT Service Desk ManagerLocation HeadOffice, AM Solutions Primary FocusThe I.T Support Technician'srole is to support and maintain the I.T environment across all stores anddepartments within the My Chemist Group. This is done both remotely and on-siteby handling all incoming I.T requests via the service desk....

Job Responsibilities:Supports the operation of ticket dispatching and chat supportSupervises IT Service Management AssistantsManagement and Administration of ManageEngine Service DeskHandles all projects/enhancement of other service desk (Support Service Desk)Handles different tasks related to IT governance and complianceQualifications:Bachelors degree...