Customer Service Agent

11 hours ago

Quezon City, National Capital Region, Philippines LTVplus Full time $4,000 - $6,000 per year

F793

Looking for a Bilingual (Thai/English) Agent

Description

A leading global sports and entertainment network is seeking flexible Customer Support Agents to join our team.

In this role, you'll be crucial in ensuring our customers receive exceptional care, especially during our peak seasons. We're looking for individuals who can quickly adapt, think critically, and provide topnotch support to our diverse customer base. If you're a sports fan, that's a definite plus

Requirements

Fluent in English

Critical Thinking

Meticulous

Attention to Details

Tech Savvy

Interest or knowledge of sports

Responsibilities

Support tasks on Zendesk related to technical issues, subscription issues, and content enquiries.

Filing bugs via Jira

Nice to have

Experience or knowledge of media and entertainment

Working conditions

MF 9 AM 6 PM SGT for first month (subject to change, but will remain in SGT)

If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad

Who We Are LTVplus – Your Global Remote Team

At LTVplus, we're all about delivering WOWworthy customer experiences for brands worldwide. We're a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to

  • Handle customer inquiries across email, chat, and social media like a pro.
    Be the voice of the brand, providing personalized and top- notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure

Tech Checklist – Gotta Have It

A reliable computer (preferably younger than 3 years) and a stable high

  • speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome
  • A quiet, cozy workspace to handle calls and chats like a pro.

Employment type

Full-time

Department

Operations

Division

APAC

Location

Philippines/NCR/Quezon City

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