Loan Servicing Specialist

2 days ago

Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱35,000 - ₱400,000 per year

We're looking for a detail-oriented and solutions-driven Loan Servicing Officer to join our growing team. If you enjoy working with clients, brokers, and internal teams to resolve post-loan matters while keeping accuracy and customer experience at the center, this could be the role for you.

About the Role

As a Loan Servicing Officer, you'll play a key role in supporting a large portfolio of Home, Car, Unsecured, and Asset Finance Loan customers. You'll handle a variety of post-settlement requests—from loan variations and security substitutions to responding to liquidation notices and credit reference checks—while ensuring compliance with company standards and industry workflows.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Provide post-settlement support to customers, brokers, and internal staff.
  • Process loan administration requests including payouts, statements, amortisation schedules, direct debits, and variations.
  • Manage end-of-loan activities such as discharges, termination notices, and asset/security substitutions.
  • Respond to liquidation notices, credit reference requests, and handle customer disputes.
  • Ensure compliance with company standards and deliver accurate, timely service across all post-settlement activities.

About You

  • At least 2 years' experience in financial services, with a strong background in Australian mortgage
  • Familiar with post-settlement processes; knowledge of discharges and retention is a plus
  • Strong communication skills, both written and spoken.
  • Good attention to detail with accurate data entry skills.
  • Able to work independently and as part of a team.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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