Payment Solutions Consultant

Creating Solutions that Keep Customers Connected

Build the next chapter of your career without crossing borders. In this role, you'll work on high-value transactions and craft payment solutions that keep the property market moving. Gain global exposure, sharpen your financial expertise, and elevate your career to prime position all while working right here at home.

Job Description

Be part of our client's team as a Payment Solutions Consultant and partner with customers to deliver tailored payment solutions that keep accounts current and services connected. Collaborate with Finance, Sales, and Service teams to resolve issues, remove payment barriers, and provide exceptional customer experiences.

Job Overview

Employment type: Project-based

Shift: Day shift

Work setup: Hybrid, SM Mega Tower, Mandaluyong

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Unlimited upskilling through Emapta Academy courses (visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications Needed

• Experience in a fast-paced, customer-facing environment
• Strong customer focus and relationship skills with the ability to deliver tailored payment solutions
• Understanding of credit and collections processes from both customer and financial perspectives
• Comfortable with data and financial reporting; able to identify trends and prioritize workloads
• Strong stakeholder management skills and ability to collaborate toward shared goals
• Commercial awareness to understand customer businesses and support them in managing payments
• Proactive, empathetic approach to diagnosing issues and finding solutions
• Continuous improvement mindset with a focus on process efficiency
• Experience using service software such as Zendesk
• Strong attention to detail, organizational skills, and proactivity
• Understanding of Credit Risk and Collections functions and processes
• At least 2 years' experience in inbound and outbound collections calls as a Credit Officer or Collections Consultant in a call centre (advantageous)
• Proven ability to perform back-office tasks efficiently and accurately
• Knowledge of Netsuite and Salesforce (advantageous)

Responsibilities

• Drive brand advocacy and loyalty by deliver exceptional customer experiences, despite the sensitive nature of interactions
• Use strong influence and communication skills to deliver on financial targets, reduce overdue debt, and keep customer payments current
• Challenge the status quo with a continuous improvement mindset to empower customers by remove payment blockers and advocate solutions that help them stay connected
• Foster strong relationships with Sales and other internal stakeholders, act with a 'One REA' mindset to partner together and drive customer success
• Manage operational risk effectively, ensure they are proactively identified and controlled
• Work with various parts of the business to drive customer value, reduce process waste, and improve process flow
• Deliver highly accessible self-service and human service options to customers and ensure clear and inclusive communication

About the Client

Our client is Australia's leading property resource, empowering people to make property simple, efficient, and stress-free. With millions of monthly visitors across web and mobile, they connect people to the right property solutions-whether it's finding a home, making an investment, or gathering inspiration. Owned by the ASX-listed REA Group, they operate residential and commercial property sites in Australia, Europe, and Asia. Recognised as one of Australia's Best Workplaces and a global sustainability leader, they offer a culture of innovation, collaboration, and growth, where passionate people come together to reimagine the future of property.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra