Branch Supervisor- Boracay

4 days ago

Malay, Philippines xpress Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

We are looking for a proactive and results-driven Branch Supervisor to lead our operations in Boracay. This role is responsible for overseeing branch activities, establishing local partnerships, managing day-to-day operations, ensuring compliance with government regulations, and delivering high-quality service. The ideal candidate is a strategic thinker with strong leadership, operational, and stakeholder engagement skills.

Key Responsibilities

Partnership Development

  • Build and maintain partnerships with local businesses, transport groups, and LGUs to support Xpress services in Boracay.
  • Implement and monitor adherence to standard operating procedures in collaboration with local stakeholders.

Training and Development

  • Facilitate training for newly onboarded drivers/riders.
  • Ensure all personnel are aligned with company values, policies, and operational standards.

Market Growth Strategy

  • Develop and execute strategies to expand market presence and customer reach in Boracay.
  • Monitor local market trends and identify growth opportunities.

Operations Management

  • Supervise daily branch operations, including customer service, logistics, and field activities.
  • Handle escalations, complaints, and emergency incidents with prompt resolution.

Communication and Issue Resolution

  • Coordinate with management and stakeholders regarding operational challenges.
  • Recommend corrective actions to maintain performance and service quality.

Records and Compliance Monitoring

  • Maintain accurate records of branch activities, compliance reports, and corrective actions.
  • Submit complete and timely monthly reports to management.

HR Support and Team Supervision

  • Assist in recruitment, onboarding, and performance evaluation of staff.
  • Monitor attendance, report violations to HR, and support in disciplinary processes as needed.

Regulatory and Permit Compliance

  • Ensure full compliance with transportation regulations and local ordinances.
  • Serve as the key contact for LGUs, transport groups, and other local regulatory bodies.
  • Oversee the acquisition and renewal of all necessary business permits and licenses.

Crisis Management

  • Develop and implement contingency plans for service disruptions, natural disasters, or emergencies.
  • Coordinate with local authorities for crisis response efforts.

Quality Assurance

  • Monitor and improve service quality by auditing driver performance and customer feedback.
  • Resolve complaints and implement necessary improvements to maintain satisfaction.

Team Goal Setting and Development

  • Set clear performance goals for team members and provide regular feedback and support to drive achievement.

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field
  • Proven experience in operations or branch management, preferably in the transportation or service industry
  • Strong leadership, communication, and interpersonal skills
  • Ability to build relationships with LGUs and local business stakeholders
  • Deep understanding of local regulations, geography, and market dynamics in Boracay
  • Highly organized and capable of managing multiple operational tasks

Willingness to work flexible hours, including weekends or holidays, as operationally required

Job Type: Full-time

Benefits:

  • Company events
  • Flexible schedule
  • Opportunities for promotion

Ability to commute/relocate:

  • Malay 5608 P06: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?
  • How soon can you start?

Work Location: In person

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