Assistant Manager – Process Training

5 days ago

Pasig, National Capital Region, Philippines ADI Recruitment, INC. Full time

HIRING: Assistant Manager – Process Training (Corporate Travel Account)

Location: WNS Bridgetowne

Employment Type: Full-Time

About the Role:

We are looking for an experienced and dynamic Assistant Manager – Process Training to lead the training function for our Corporate Travel account. The ideal candidate will have hands-on experience with corporate travel processes, strong facilitation skills, and the ability to develop and implement effective training programs.

Key Responsibilities:

  • Lead the training function for international ticketing, group bookings, and email support processes.
  • Serve as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
  • Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.
  • Collaborate with operations and quality teams to identify training needs and close skill gaps.
  • Develop and maintain training materials, SOPs, and process documentation.
  • Monitor training effectiveness through assessments, feedback, and performance tracking.
  • Facilitate refresher courses and process updates in alignment with client and business requirements.

Qualifications:

  • Minimum 2–3 years of experience in Corporate Travel training, with hands-on experience in at least one GDS/Global Distribution System (e.g., Amadeus, Sabre).
  • Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.
  • Excellent command of spoken and written English.
  • Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools.
  • Strong analytical skills to assess training impact and identify improvement areas.
  • Ability to manage conflicts and provide constructive feedback to learners.
  • Experience as a Process Trainer in a Corporate Travel account is required.

Apply now if you meet the qualifications and are ready to take your career to the next level Send your CV to

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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