Quality Assurance Specialist

1 week ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Full time ₱400,000 - ₱800,000 per year

As a Quality Assurance Coach, you are responsible for monitoring, inspecting, and proposing measures to correct or improve processes that aims identify common customer issues, improve customer experience, standardize communication processes, and help ensure customer interactions are aligned with business goals and meets the established quality standards.

What you'll do:

  • Preparing and implementing quality assurance policies and procedures
  • Ensures and protects against unacceptable performance and improve overall processes through regular monitoring and evaluation of the agent's call, email, and transaction quality
  • Responds to internal and external clients regarding QA related requests
  • Monitors and ensures the timely and effective delivery of support services in compliance to service level agreements, specifications, and directives defined with all internal and external customers
  • Provides feedback to agents for quality improvement, creates action plans, initiatives, and recommendations to improve the team and program performance
  • Contributes to the increase of active minutes generated as adherence to required log on hours as well as continuous
  • Performing routine inspections Identifying and resolving workflow and issues
  • Ensuring that standards and regulations are observed
  • Addressing and discussing issues and proposed solutions with superiors
  • Documenting quality assurance activities and creating audit reports
  • Making recommendations for improvement
  • Creating training materials and operating manuals

Requirements:

  • Candidate must have a bachelor's degree, if not, should have at least 1 – 2 years of relevant working experience with the same capacity.
  • Has good Problem Solving and Decision-Making Skills
  • Can handle pressure and time management effectively
  • Have sense of urgency and wok with minimal supervision
  • Previous experience in quality assurance or a similar field
  • Working knowledge of tools, methods, and concepts of quality assurance
  • Solid knowledge of relevant regulatory standards
  • Good communication skills, both verbal and written
  • Excellent data collection and analysis skills
  • Strong attention to detail
  • Must be amenable to work in BGC, Taguig and on a night/shifting schedule

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to Steph)

Join our awesome # team

  • Quality Assurance Specialist

    2 weeks ago

    , Metro Manila, Philippines Libanet KSA Full time

    Join to apply for the Quality Assurance Specialist role at Libanet KSA LIBANET KSA has been a leader in the Airport and Aircraft Service Industry since 1997, delivering Ground Handling support to over 16 airports across the MENA region. Servicing more than 12,000 aircraft monthly, the company also operates a robust facilities management (FM) division. While...

  • quality assurance specialist

    2 weeks ago

    Novaliches, Metro Manila, Philippines Sysu International, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The SENIOR QUALITY ASSURANCE SPECIALIST will be responsible in supporting Quality Assurance activities related to the development, implementation and maintenance of Quality systems such as document control and compliance with applicable regulatory requirements.Duties and Responsibilities:Process requests for document creation / revisions.Prepare...

  • Quality Assurance Specialist

    4 weeks ago

    , Metro Manila, Philippines Salmon Group Ltd. Full time

    Salmon – Who We Are and What We Do Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was...

  • Quality Assurance Specialist

    2 weeks ago

    , Metro Manila, Philippines Salmon Group Ltd Full time

    Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...

  • Software Quality Assurance Specialist

    3 weeks ago

    Manila, Philippines Shoppable Business Full time

    Join to apply for the Software Quality Assurance Specialist role at Shoppable Business About The Job The Software Quality Assurance Specialist is responsible for performing quality assurance audits and ensures product integrity. The QA Specialist controls, monitors, and proposes measures to correct or improve the final products and processes to meet...

  • Quality Assurance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines 3b536e3b-7daf-4a6b-815f-b9617e8b25d9 Full time ₱250,000 - ₱750,000 per year

    Company DescriptionSince 2019, AF Hospitality has been transforming Metro Manila's dining experiences with innovative concepts such as a mano, Ramen Ron, and Steak & Frice. Dedicated to creating unique culinary moments, our focus extends beyond great food to delivering exceptional service that makes every guest feel truly at home. As a growing community, we...

  • Software Quality Assurance Specialist

    4 weeks ago

    , Metro Manila, Philippines ABSI Full time

    Operations Specialist at Asticom Group of Companies Job Summary: The Software Quality Assurance Specialist is responsible for ensuring that all software products and systems meet company quality standards and client requirements. This role involves planning, designing, and executing test strategies, identifying defects, and working closely with developers...

  • Quality Assurance Specialist

    4 weeks ago

    Manila, Philippines ECAM Full time

    Overview ECAM is looking for talented individuals like you! Be the next Quality Assurance Specialist . ECAM’s Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action...

  • Quality Assurance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Verz Design Full time $60,000 - $96,000 per year

    About UsVerz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space.Job SummaryWe are seeking a detail-oriented and proactive Quality...

  • quality assurance officer

    37 minutes ago

    Bonifacio Global, Metro Manila, Philippines W Group, Inc. Full time ₱600,000 - ₱800,000 per year

    We are looking for a Quality Assurance Officer who will ensure that our food operations comply with global safety standards and regulatory requirements.Key ResponsibilitiesImplement, maintain, and continuously improve the Food Safety Management System (FSMS) aligned with FSSC 22000 V6.Lead internal audits and ensure proper documentation, corrective actions,...