customer service manager

Required:

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field
• At least 3 years of experience in reservations, customer service, or travel operations—preferably within the diving, resort, or tourism industry
• Strong command of both spoken and written English
• Excellent organizational and time-management skills, with the ability to handle multiple bookings and inquiries simultaneously
• Proficient in Microsoft Office (Word, Excel, Outlook) and reservation or CRM systems
• High attention to detail and accuracy in managing booking information
• Strong interpersonal and communication skills for dealing with diverse guests, partners, and internal teams
• Proven problem-solving skills and ability to manage last-minute changes or guest concerns
• Customer-focused mindset with a commitment to delivering outstanding service.

Preferred:

• Familiarity with the scuba diving industry, including dive schedules, packages, and certifications
• Knowledge of the Visayas region and its travel logistics (Cebu, Bohol, Dauin, Siquijor, etc.)
• Experience coordinating with travel agencies, transport providers, and partner resort
• Basic knowledge of airport procedures and flight coordination
• Multilingual skills (especially German, French, or other European languages)
• Background in using booking platforms or dive-specific reservation tools