Sales Support Coordinator

Apply NowBack to search resultsPrevious job Next jobJob DescriptionMINIMUM REQUIREMENTS:Good verbal and written communication skills required to respond to customer requests through inbound callDemonstrates a good grasp of EnglishAbility to express thoughts and ideas in EnglishAverage fluency - vocabulary and intonation/stress should at least be neutralGood listening and comprehension skills required to effectively understand customer needs in a customer interactionAbility to apply effective probing techniques to effectively provide support and resolution to customer requirementsAbility to demonstrate call controlOrientation on customer service and rapport buildingGood knowledge on navigating mobile and web applications ∙ Basic troubleshooting skills on mobile and web applications ∙ Excellent multi-tasking skills on managing multiple client / company system tools and/or referencesAbility to walk customers through on stages and phases in website and mobile app to non-technical customerAbility to manage difficult guest interaction as well as to recognize when matters need to be further escalated within established process, policies or procedureFlexibility and responsiveness to work in multicultural, fast paced and dynamic environmentAbility to work efficiently and independently in highly dynamic environmentExhibit genuine mutual trust and confidence while contributing to company's ethical, respectful, brand values-driven cultureCommitment to drive to excellence and teamwork.∙Preferred RequirementsService driven individual with proven work experience in customer service environmentProviding positive customer experience as well as effective verbal and written communication skillMust be willing to be on mostly North America hours / Night Shift ManilaIntensely immersed in navigating different systems andknowledgebaseExperience with call centre environment in handling customer voice interactions (preferred)Undergraduate in college degree may be consideredClose the popupApply NowExplore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. 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== -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full timeNo recommendations foundJobseekers Also ViewedNo recommendations foundLife at Probe GroupCulture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.