Customer Success Manager

5 hours ago


Bonifacio Global Metro Manila, Philippines HGS Offshore Staffing Solutions Full time ₱900,000 - ₱1,500,000 per year
  • On-site (BGC, Taguig)
  • Morning Shift (Australian Client)
  • Experience working with e-commerce clients/businesses (NICE TO HAVE)

Build and grow strong relationships with key business clients. Ensure they are satisfied, loyal, and confident using the client's online platform. Drive revenue by supporting large orders, solving problems quickly, and finding opportunities to upsell and cross‑sell.

What You'll Do

  • Manage and nurture key client accounts
  • Understand client needs and provide tailored solutions
  • Encourage clients to use the website independently for purchases
  • Handle complex orders with internal team support
  • Track sales metrics and forecast revenue in Salesforce
  • Resolve issues promptly and gather client feedback
  • Spot opportunities to grow accounts through upselling and cross‑selling
  • Stay updated on industry trends and competitors

What We're Looking For

  • Degree in Business, Sales, or related field
  • At least five (5) years of experience in account management or sales (furniture industry a plus)
  • Strong communication, negotiation, and problem‑solving skills
  • Comfortable with CRM tools (Salesforce) and Excel/Google Suite


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