Implementation Analyst, Process Improvement

3 days ago

Pasay, National Capital Region, Philippines Visa Full time $80,000 - $120,000 per year
Company DescriptionJob DescriptionQualificationsBasic Qualifications
  • 5 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • Assist in the development, management, and tracking of metrics and KPIs.
  • Produce reports, perform analysis, and provide recommendations based on findings.
  • Help update, manage, and track global process and policy documents.
  • Conduct quantitative and qualitative analyses to translate large data sets into actionable insights.
  • Support cross-regional coordination and execution of projects and strategic initiatives.
  • Create presentations that highlight insights in innovative and creative ways for leadership and the broader Client Services team.
  • Gain familiarity with digital payment technologies and the payments ecosystem.
  • Engage with multiple stakeholders to develop effective solutions that address user needs
  • Evaluate existing processes and tools and recommend improvements and new solutions (both buy and build) to enhance the product lifecycle and client onboarding/implementation experience
  • Work with partners to conduct user research and determine scope and business requirements for standardization, new processes and enhancements
  • Collaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externally
  • Support ongoing management of existing capabilities, managing enhancement requests, product roadmap, and user acceptance testing
  • Create and execute internal and external communications and training strategies to simplify onboarding and drive engagement
  • Collaborate with cross-functional internal Visa teams to define and execute a cohesive strategy related to a specific product or feature
  • Provide training (and share knowledge) to internal and/or cross-functional teams, as applicable.
  • Contribute to department processes and procedures.
Preferred Qualifications
  • 6 or more years of work experience or more than 7 years of work experience with an Advanced Degree (e.g. Masters, MBA, MD)
  • 1-2 years of direct Visa experience is preferred
  • Experience using standard MS Office tools, e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
  • Proficiency/experienced in data visualization and business intelligence tools such as Tableau and Power BI.
  • Experience and/or knowledgeable with Automation Tools like Power Automate.
  • Familiarity with Generative AI (GenAI) technologies and their applications.
  • Knowledge of other relevant software and programs that enhance productivity and efficiency.
  • Customer-oriented mindset with demonstrated ability to engage with multiple stakeholders and build effective solutions that address client needs
  • Prior process improvement or project management experience
  • Ability to explain complex business and technical concepts to broad audiences in an approachable way
  • Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
  • Ability to influence, negotiate and drive results, ensuring that timelines are adhered to and any risks to the project are called out early
  • Ability to manage multiple projects and workstreams effectively
  • Embrace change and ambiguity in an ecosystem that is rapidly evolving
  • Strong communication skills, including oral, written, and presentation skills.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines
Additional Information

Visa

  • Business Process Analyst

    17 hours ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time

    The Business Process Analyst will primarily act as a liaison to bridge the gap between business and technology. The Business Process Analyst may conduct a business process review and recommend process improvements, and/or implement technological solutions such as workflows, tools, and applications. For the latter, he or she will act as the business analyst,...

  • Process Improvement Specialist

    1 week ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time

    Process Improvement Specialist will contribute on the continuous process improvement of the Finance Shared Services (FSS) by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.ResponsibilitiesResponsible in facilitating data gathering, discussions and follow through with various...

  • Process Improvement Specialist

    2 days ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time ₱500,000 - ₱1,000,000 per year

    Process Improvement Specialistwill contribute on the continuous process improvement of theFinance Shared Services (FSS)by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.Responsible in facilitating data gathering, discussions and follow through with various FSS...

  • Process Improvement Professional

    1 week ago

    Pasay, National Capital Region, Philippines beBeeBusiness Full time

    Job DescriptionAs a Business Process Specialist, you will play a crucial role in creating and implementing business process improvements that drive operational efficiency and effectiveness.The ideal candidate will have strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.You will...

  • Global Processes and Continuous Improvement Manager

    4 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Global Processes and Continuous Improvement Manager (Process Excellence Manager) - MOA | OnsiteWork Setup up and Shift Schedule: Flexible scheduleLocation: MOARequirements:Lean Six Sigma Yellow Belt Certified—At least for 5 yearsLean Six Sigma Green Belt CertifiedProcess Excellence experience in BPO SettingResponsibilities:1. Lead and own...

  • Implementation Analyst

    3 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Implementation Analyst

    2 days ago

    Pasay, National Capital Region, Philippines Visa Full time $80,000 - $120,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Implementation Consultant

    3 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Implementation Consultant

    2 days ago

    Pasay, National Capital Region, Philippines Visa Full time $90,000 - $120,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Ocean Freight Process Improvement Specialist

    9 hours ago

    Pasay, National Capital Region, Philippines beBeeFreight Full time ₱1,200,000 - ₱2,100,000

    Job Description:As a specialist in ocean freight operations, you will be responsible for driving process improvements and collaborating with stakeholders to meet performance targets.Collaborate with cross-functional teams to execute assigned tasks effectively.Participate in problem-solving and process improvement initiatives with your team lead.Evaluate...