Market Investigator

Market Investigator (Greater Los Angeles)

Your excellent investigating and problem-solving skills, along with your ability to support a designated market to help reduce shrink, make you a great fit for our Market Investigator position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role:

The Market Investigator is responsible for protecting company assets by identifying, investigating, and resolving incidents of theft, fraud, and operational non-compliance across multiple retail locations within a designated market. This role supports shrink reduction strategies through auditing, proactive surveillance, exception-based reporting, and collaboration with store teams and law enforcement. The Market Investigator ensures a safe and secure environment for employees and customers while promoting a culture of integrity and accountability. This position will report directly to the Zone Asset Protection Director or Regional Asset Protection Manager and will interface frequently with Field Managers and Corporate Business Partners.

Principle Duties and Responsibilities:

• Support and lead the Company's Shrink Reduction Strategy in assigned stores.
• Conduct Store visits in the assigned market and conduct Non-Negotiable Audits and AP Audits scoring store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, Zone Asset Protection Director and Corporate Management.
• Lead efforts in identifying, investigating, and resolving internal losses.
• Train Store Managers and Assistant Store Managers on Dollar Tree procedures and compliance to include Shrink, Cash Management, Asset Protection, Physical Security, Workplace Violence Prevention, Safety, and Robbery/Burglary Prevention.
• Proficiently utilize exception-based reporting and partner with corporate disciplines to monitor POS alerts, District Cash and Sales losses, and investigate cash or inventory loss trends.
• Plan and facilitate employee training on Asset Protection Policies and Procedures.
• Support investigation of robberies/ burglaries within the market and escalate accordingly to Major Crimes Team.
• Support Workplace Violence investigations and threat assessments as needed.
• Investigate repeat theft cases/ORC and elevate to Major Crimes Team.
• Conduct in-store surveillance using Asset Protection tools to identify and investigate potential internal integrity issues, safety concerns, fines, lost sales, and others.
• Conduct General Loss Interviews in high shrink locations.
• Law Enforcement Collaboration including external blitzes, Law Enforcement partnership building activities, and National Night out.
• Ensure that the Store's Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Exit Alarms, Burglar Alarms, and Smart Safes.
• Investigate and report suspected fraudulent activity to Asset Protection Business Partners.
• Assist with special projects that impact stores within area of responsibility.
• Follow and ensure the implementation of all Company Policies and Procedures.
• Recommend changes to improve physical security and reduce losses.
• Collaborate with business partners such as HR, Legal, and People Solutions (as applicable) on internal investigations

Your Required Skills and Experience:

• Education: Completion of high school or equivalent; college preferred.
• Experience: 3+ Years of experience in retail asset protection or investigation's role.
• Wicklander- Zulawski Basic Interview Training (Provide Month, Date and Instructor or Certificate) or minimum 3 years' experience in conducting investigations and interviews.
• Requirements: Proven organizational, analytical, and problem-solving skills.
• Microsoft Office proficiency (Outlook, Word, Excel.).
• Ability to travel locally and overnight as needed. Valid Driver's License
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Our success is a team effort —

when we reach our goals, you'll be eligible for a yearly bonus

Start Rate = $66,500 –$81,500 based on experience

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan. 

Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.