Recruitment Manager

The Recruitment Manager is responsible for leading the full recruitment function while building and maintaining strong client relationships. This role bridges the gap between client talent needs and candidate capabilities — ensuring timely, high-quality hiring outcomes that align with strategic business goals. The ideal candidate combines strong leadership and recruitment expertise with exceptional communication and client service skills.

1. Client Relationship Management

• Serve as the main point of contact for client organizations, managing accounts and ensuring satisfaction.
• Conduct regular client meetings to understand hiring needs, workforce planning, and cultural fit.
• Provide strategic talent acquisition advice, including market insights, salary benchmarking, and recruitment trends.
• Develop and maintain long-term partnerships to foster repeat business and referrals.
• Handle client escalations and ensure service delivery meets or exceeds agreed performance standards.

2. Recruitment Strategy & Execution

• Design and implement recruitment strategies tailored to each client's requirements.
• Manage the full recruitment lifecycle — job briefing, sourcing, screening, interviewing, and offer negotiation.
• Utilize a mix of sourcing channels (job boards, networking, social media, headhunting) to identify top talent.
• Ensure high-quality candidate experience throughout the hiring process.
• Monitor recruitment metrics and continuously optimize processes for efficiency and quality.

3. Team Leadership & Performance

• Lead, mentor, and motivate a team of recruiters and coordinators.
• Set performance targets (KPIs) and ensure timely delivery of client recruitment goals.
• Provide training on recruitment best practices, client handling, and candidate engagement.
• Foster a high-performance, collaborative team culture focused on service excellence.

4. Business Development Support

• Identify new business opportunities within existing accounts and collaborate with the sales or business development team to expand client portfolios.
• Participate in proposal presentations, client pitches, and contract negotiations.
• Support the design of recruitment service offerings (e.g., RPO, executive search, project-based hiring).

5. Market & Industry Intelligence

• Stay updated on labor market trends, competitor analysis, and salary benchmarks.
• Advise clients on recruitment challenges and emerging talent acquisition strategies.
• Provide insights into candidate availability, market conditions, and employer branding opportunities.

6. Operational Excellence & Compliance

• Ensure recruitment processes adhere to company policies and legal regulations.
• Maintain accurate records in Applicant Tracking Systems (ATS) and CRM databases.
• Track and report recruitment performance, pipeline health, and client satisfaction.
• Oversee contract administration, billing accuracy, and service-level adherence.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of recruitment experience, with at least 2–3 years in a leadership or account management role.
• Proven success in client-facing or agency recruitment environments.
• Strong knowledge of sourcing strategies, hiring trends, and labor laws.
• Excellent communication, negotiation, and relationship management skills.
• Proficiency in recruitment systems (ATS, CRM, LinkedIn Recruiter, etc.).