Subject Matter Expert

23 hours ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱300,000 - ₱360,000 per year

Roles and Responsibilities

The Subject Matter Expert (SME) is responsible for providing process expertise, real-time operational support, and performance guidance to the operations team. Acting as a bridge between frontline agents, quality, and training teams, the SME ensures service excellence, process compliance, and continuous improvement in line with client expectations.

Skills

  • In-depth knowledge of the specific process, product, or client account handled.
  • Strong understanding of CRM systems, ticketing tools, and reporting dashboards.
  • Ability to interpret and explain SLAs, KPIs, and compliance requirements.
  • Clear verbal and written skills for explaining complex topics simply.
  • Capability to train and mentor team members effectively.
  • Quick thinking for resolving escalations and workflow issues.
  • Accuracy in monitoring processes and identifying discrepancies.
  • Ability to work cross-functionally with various teams.

Behavioral Attributes

  • Proactive and approachable in providing support.
  • Strong ownership and accountability.
  • Resilient under high-pressure and fast-paced environments.

Requirements & Qualifications

· 2 years Diploma Course or Highschool graduate but with strong relevant experience

· Good analytical and problem-solving skills

· Good documentation skills and proficient in MS Excel, MS Word and MS PowerPoint

· Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days

· Strong adaptability to new tools, technologies, and workflows.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Work Location: On the road

  • Procure to Pay Subject Matter Expert

    23 hours ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time $90,000 - $120,000 per year

    Procure to Pay | Subject Matter ExpertWe are seeking an experiencedProcure to Pay (P2P) Subject Matter Expertto lead solutions design, process improvements, and successful transitions in a global BPO environment. This role will drive transformation initiatives, ensure SLA/SOW compliance, and provide operational excellence across the P2P cycle.Key...

  • Subject Matter Expert

    23 hours ago

    Makati City, National Capital Region, Philippines Millennium Business Services, Inc. Full time $60,000 - $80,000 per year

    About the role Millennium Business Services, Inc.' is seeking a highly skilled and experienced Subject Matter Expert (Xero Accounting System Administrator) to join our dynamic team. In this full-time role, you will be responsible for providing expert-level support and administration of the Xero accounting system for our diverse client base. This position is...

  • Subject Matter Expert

    22 hours ago

    Makati City, National Capital Region, Philippines Millennium Business Services, Inc Full time ₱50,000 - ₱60,000 per year

    Subject Matter Expert (Xero Accounting System Administrator)Overview:A Xero Accounting System Administrator (SME) is responsible for managing, maintaining, and optimizing the Xero platform within an organization. This person ensures that Xero is configured to meet business needs, users are properly supported and trained, and financial data integrity is...

  • KYC Subject Matter Expert

    22 hours ago

    Makati City, National Capital Region, Philippines ING Full time $60,000 - $80,000 per year

    Subject Matter Expert As part of this role, you will be the go-to expert for knowledge about assigned KYC services and related topics, including Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and strict Customer Due Diligence compliance. The role encompasses quality, knowledge, risk, and...

  • KYC Subject Matter Expert

    22 hours ago

    Makati City, National Capital Region, Philippines ING Full time $40,000 - $80,000 per year

    Subject Matter Expert As part of this role, you will be the go-to expert for knowledge about assigned KYC services and related topics, including Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and strict Customer Due Diligence compliance. The role encompasses quality, knowledge, risk, and...

  • Technical Subject Matter Expert

    22 hours ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Technical Subject Matter Expert (SME)Location: Onsite (Mandaluyong)Schedule: Day ShiftWhy You'll Love Working HereFixed weekends offCollaborative, growth-oriented environmentAccessible location – near transport, food spots, and mallsStable daytime scheduleAs a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the...

  • Technical Subject Matter Expert

    22 hours ago

    Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱500,000 - ₱1,000,000 per year

    Position: Technical Subject Matter Expert (SME)Location: Onsite (Mandaluyong)Schedule: Day ShiftWhy You'll Love Working HereFixed weekends offCollaborative, growth-oriented environmentAccessible location – near transport, food spots, and mallsStable daytime scheduleAs a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the...

  • Subject Matter Expert for VMWare NSX-T

    7 days ago

    Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time

    ob Type:Permanent (Full-time)Work Arrangement:Hybrid (3 days onsite, 2 days work from home);Onsite Work Location:Mandaluyong (Sheridan)Work Schedule:Monday to FridayAbout the JobOur client, one of the world's largest publicly traded property and casualty insurer is seeking a highly skilled Subject Matter Expert (SME) in VMWare NSX-T to join their team. The...

  • Subject Matter Expert for VMWare NSX-T

    23 hours ago

    Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time $90,000 - $120,000 per year

    ob Type: Permanent (Full-time)Work Arrangement: Hybrid (3 days onsite, 2 days work from home); Onsite Work Location: Mandaluyong (Sheridan)Work Schedule: Monday to Friday About the JobOur client, one of the world's largest publicly traded property and casualty insurer is seeking a highly skilled Subject Matter Expert (SME) in VMWare NSX-T to join their...

  • VMWare NSX-T Subject Matter Expert

    24 hours ago

    Mandaluyong City, National Capital Region, Philippines Chubb Insurance Full time $90,000 - $120,000 per year

    We are looking for an SME who has a strong understanding of VMware NSX-T technology and its key components, including VMware Cloud Foundation (VCF). You should also have experience using Broadcom tools like Aria for operations. A solid background in Data Center LAN technologies is important, especially in areas like fabric switching, load balancing,...